Open to opportunities

zhanyl alcantara

@zhanylalcantara

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Customer service and technical support professional, skilled in outbound calling, sales support, and team leadership.

Philippines

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What I'm looking for

I want to help a company succeed using my skills and experience, while continuing to learn. I’m looking for a role where I can support customers, contribute to sales or technical support outcomes, and grow with a strong team.

I’m a customer service and client support professional who helps teams deliver clear, helpful solutions across sales, healthcare, and telecom accounts. I aim to combine strong communication with problem-solving so customers feel supported from first contact to resolution.

In recent roles, I’ve worked as an Opener Outbound caller and continued supporting customer outcomes through technical support and customer service assignments. At IQOR (Santa Rosa), I handled outbound calling (WFH), and at Allsectech (Manila) I supported T-Mobile as a Customer Service Representative.

My background also includes customer care leadership. I served as a Team Leader for Healthcare Client Care Inc Ptd LLc, and I previously worked as a Customer Service Representative for Healthcare Client Teleperformance, as well as customer-facing roles for other clients including Waffle Time Inc.

I bring a coachable, fast-learning mindset and the ability to work under pressure while staying team-focused. With skills in critical thinking, English communication, and computer-literate support, I’m ready to contribute and continue learning with a company that values service quality and growth.

Experience

Work history, roles, and key accomplishments

Business Debt Adjuster

IQOR

Mar 2025 - Mar 2026 (1 year)

Worked as an opener/outbound caller handling business debt adjustment-related client communications and call outreach. Supported client interactions in a work-from-home setup.

Outbound Calling Debt Adjustment Support Client Communication Work From Home

Technical Support Agent

IQOR

Aug 2024 - Mar 2025 (7 months)

Provided technical support for clients by troubleshooting issues and answering support inquiries. Managed customer cases while maintaining clear communication.

Technical Support Troubleshooting Customer Service Communication Skills CRM Case Logging

Customer Service Representative

Allsectech

Feb 2023 - Jul 2024 (1 year 5 months)

Supported T-Mobile clients through customer service and sales assistance. Handled customer needs by responding to inquiries and coordinating next steps.

Customer Service Sales Support Data Entry Communication Skills

Team Leader (Outbound Sales)

Healthcare Client Care Inc Ptd Llc

Nov 2022 - Feb 2023 (3 months)

Led outbound and sales activities for a healthcare client account. Coordinated day-to-day team efforts to support customer outreach and sales execution.

Team Leadership Outbound Sales Healthcare Customer Support Customer Outreach Communication Skills Critical Thinking

Customer Service Representative

Alorica

Jun 2020 - Nov 2022 (2 years 5 months)

Delivered customer service for a healthcare client by handling inquiries and resolving customer concerns. Maintained professional communication while supporting daily call operations.

Customer Service Healthcare Support Communication Skills Stress Management

Customer Service Representative

Teleperformance

Oct 2018 - Jan 2020 (1 year 3 months)

Provided customer service for a healthcare client by addressing customer requests and supporting issue resolution. Ensured accurate and timely responses during customer interactions.

Customer Service Communication Skills

Marketing Coordinator

Jomark Food Corporation

Jun 2015 - Nov 2016 (1 year 5 months)

Coordinated marketing activities for the organization and supported campaign-related tasks. Assisted with marketing coordination using computer and communication skills.

Marketing Coordination Communication Skills Computer Literacy Critical Thinking Customer Facing Support