In my current Virtual Assistant role, I handle inbound and outbound calls, respond to customer inquiries and complaints through Meta Business Suites, and provide timely solutions.
I use CRM systems to schedule and update customer appointments, manage follow-ups, and complete data entry and administrative tasks.
At Teleperformance Philippines, I provided advanced technical support and software troubleshooting, including handling escalated cases that required deeper troubleshooting and system access.
As an Operations Customer Expert, I was the first point of contact for connectivity issues and assisted with basic troubleshooting, password resets, and device concerns. I also coordinated technical assistance with field technicians.
