Open to opportunities

Richard Ogunyemi

@richardogunyemi

Customer support & community operations specialist who boosts engagement, retention, and customer satisfaction through empathetic, fast resolution.

Nigeria

Message

What I'm looking for

I’m seeking a remote or hybrid customer support / community / support operations role with a global team, where I can work async across tickets, chat, and social channels to resolve issues quickly and manage proactive community growth.

I’m a customer support and community operations professional with 3+ years across retail, co-working, fintech-adjacent, and digital/social platforms. I lift engagement, retention, and customer base metrics through fast, empathetic issue resolution and proactive community management.

I’m comfortable working async across tickets, chat, and social channels, handling customer inquiries and feedback while maintaining fast response times. With a B.Eng in Computer Engineering, I bring technical fluency for troubleshooting and tool adoption.

In recent roles, I improved usability by 20% through accessibility and UX work, grew social media engagement by 100% through consistent content and community management, and increased customer base by 70% through service quality and relationship management. I also resolved 100% of customer inquiries and complaints promptly while monitoring logistics and delivery timelines.

Community-wise, I’ve increased engagement by 25% and doubled follower base while strengthening customer trust and loyalty. I’ve also built an Information Management System portal to simplify student course registration and results access—showing how I translate customer needs into usable systems.

Experience

Work history, roles, and key accomplishments

Current

Agent Support Specialist

Current

Jiji Nigeria

Oct 2025 - Present (9 months)

Manage a network of offline managers across assigned regions, supporting onboarding and day-to-day issue resolution. Coordinate support escalations and handle payment activation for subscription plans and page ads to keep daily operations running smoothly.

Customer Support Onboarding and Support Issue Resolution Escalation Handling Subscriptions Regional Operations

Current

Customer Engagement & Website Support

Current

Wonder Woman Initiative

Jul 2023 - Present (3 years)

Improve website accessibility and user experience, increasing usability by 20%. Grow social media engagement by 100% through consistent content and community management while resolving customer inquiries and feedback across digital platforms.

Web Accessibility User Experience (UX)Community Management social media engagement Social Media and Content Management Digital Platforms

Customer Service & Shop Supervisor

Prime Co-Work

Feb 2024 - Apr 2024 (2 months)

Deliver prompt customer support that resolves service interruptions and maintains client satisfaction. Supervise daily shop operations and grow the customer base by 70% through consistent service quality and relationship management.

Customer Service Customer Satisfaction Relationship Management Operations Supervision

Customer Service & Social Media Manager

Blackmen Shoes

Jun 2022 - Dec 2023 (1 year 6 months)

Resolve customer inquiries and complaints promptly and professionally, maintaining 100% resolution. Monitor logistics and delivery timelines to improve customer satisfaction, and create content to build brand awareness and support sales growth.

Complaint Resolution Customer Support Social Media Content Creation Brand Awareness Sales Support

Community Manager

Techonomy Africa

Aug 2022 - Mar 2023 (7 months)

Increase community engagement by 25% through active interaction and responsive support. Double the follower base across platforms while strengthening customer trust and loyalty.

Community Management Community Engagement Social Media Growth

Education

Degrees, certifications, and relevant coursework

Achievers University

Bachelor of Engineering, Computer Engineering

2017 - 2022

Activities and societies: Built an Information Management System (2022) portal for course registration and results access.

Earned a B.Eng in Computer Engineering at Achievers University. Completed a project building a portal for student course registration and results access (2022).