Chizzy Udeh

I’m a versatile remote professional with close to four years of experience spanning customer support and social media management. I resolve technical and account-related issues across email, live chat, and messaging, while staying focused on customers’ actual problems and what audiences truly respond to.

In my freelance and remote work, I’ve resolved 20–40 daily customer inquiries and reduced unresolved tickets to zero by closing every conversation the same day. I investigate recurring technical bugs and escalate them to development teams, helping identify root causes instead of repeating one-off fixes.

I also grow brand visibility by building platform-specific content for Facebook, Instagram, Twitter/X, and LinkedIn. For example, I grew managed Facebook pages engagement by up to 40% by shifting from generic scheduled posts to trend-aware, audience-relevant content.

To keep service consistent and scalable, I set up Freshdesk automation (auto-closing resolved tickets and overdue alerts) and built a help center knowledge base to reduce repeat technical questions. I track recurring customer and engagement patterns and feed those insights back to business owners to shape both support and content strategy going forward.