Open to opportunities

Igbinedion Davina

@igbinediondavina

Message

Remote customer support and online admin professional delivering fast, friendly, and organized service.

Nigeria

Message

What I'm looking for

I seek remote roles providing live chat and CRM-based customer support where I can use strong written communication, multitasking, and organized follow-up to improve satisfaction and retention.

I am a proactive, detail-oriented remote customer support and online admin professional with hands-on experience managing high-volume live interactions, CRM systems, and community onboarding. I consistently deliver accurate, friendly responses under pressure, handling large-scale member sign-ups and simultaneous conversations while maintaining thorough records and escalations when needed.

My background includes social media management and customer service in financial and media settings, where I improved audience engagement, handled loan repayment follow-ups, and resolved escalated complaints. I am adaptable, comfortable with remote tools and chat platforms, and committed to building positive customer relationships through clear written communication and organized follow-up.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Harvesters Online Church

Jan 2025 - Present (9 months)

Managed 4,000+ new member sign-ups and provided onboarding support, handling 50+ simultaneous conversations during peak times to ensure timely, accurate responses and maintain high satisfaction.

Live Chat Support CRM Onboarding Multitasking Written Communication Data Management Community Building

Social Media Manager

VOS TV

Jan 2024 - Present (1 year 9 months)

Responded to audience inquiries across social platforms, organised content scheduling, and collaborated with teams to improve audience experience and response times.

Social Media Management Audience Experience Customer Support Communication Collaboration

Customer Service Officer

Microfinance Company

Jan 2023 - Present (2 years 9 months)

Handled customer contact and loan repayment follow-ups, resolved complaints, and escalated complex issues to relevant departments while maintaining professional communication.

Customer Service Loan Repayment Follow Up Communication Record keeping Client Relations

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Business Education

2020 - 2025

Completed a Bachelor of Science in Business Education at the University of Benin, focusing on vocational and technical education from Oct 2020 to Jan 2025.