Open to opportunities

Idris Ijaola

@idrisijaola

Message

Customer Support Professional with 6+ years in digital engagement.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

With over six years of experience in customer support and community moderation, I have honed my skills in creating inclusive and engaging digital spaces. My journey has taken me through various roles where I have successfully managed customer inquiries, resolved conflicts, and fostered strong community relationships. I am passionate about enhancing user experiences and driving customer satisfaction.

At CratD2C, I developed and enforced community guidelines while monitoring engagement metrics to inform our strategies. My previous role at Opay Digital Service Limited allowed me to achieve a remarkable 95% customer satisfaction score, significantly improving repeat business. I thrive in environments that challenge me to innovate and improve customer interactions, and I am dedicated to creating well-moderated spaces that enhance brand trust.

Experience

Work history, roles, and key accomplishments

Customer Support/ Community Moderator

CratD2C DecentralizedAutonomus Smartchain

Jul 2024 - Jan 2025 (6 months)

Managed community content and engagement for CratD2C, ensuring alignment with brand voice. Developed community guidelines, monitored discussions, and cultivated relationships with key members to enhance loyalty and advocacy. Analyzed community feedback to inform product development and marketing strategies.

Community Management Content Creation Relationship Building Digital Communication Conflict Resolution Brand Voice Development

Customer Support Specialist

Opay Digital Service Limited

Jan 2023 - Mar 2024 (1 year 2 months)

Maintained customer relationships and provided detailed product information. Improved response times and customer satisfaction through effective communication and training of junior staff. Achieved significant increases in customer retention and satisfaction scores.

Customer Relationship Management Problem Solving Communication Training Sales Target Achievement Customer Feedback Analysis Account Management Team Collaboration

Customer Service Representative

Access Bank PLC

Jan 2021 - Dec 2022 (1 year 11 months)

Handled customer inquiries and complaints, promoting products and services effectively. Streamlined communication channels and implemented a ticketing system, significantly enhancing service delivery and customer satisfaction.

Customer Service Communication Data Analysis Ticketing Systems Customer Retention Training Development

Contact Centre Agent

United Bank of Africa

Jan 2020 - Dec 2020 (11 months)

Provided introductory information and ensured customer satisfaction. Streamlined inquiry resolution processes and implemented training programs that improved customer engagement and sales performance.

Team Collaboration Upselling Communication Problem Solving Customer Retention