Richard Howell

Manages Gold and strategic Enterprise accounts with ~USD 18.5M ARR, coordinating multiple high-impact projects and working with Sales, Customer Success, and Professional Services. Authored the PM Team Strategic Plan FY27–FY28 and designed custom Claude AI skills to automate PMO workflows.

Led the Jira Cloud implementation end to end and built business cases for Headless CMS, CRM, LMS, and payment portal. Owned product backlog for Finance and Admissions systems, managed integrations between SAP, Banner 9, and BUK, and designed PMO templates and Agile rituals.

Formulated and financially evaluated client projects, producing models for funding or board approval. Delivered financial diagnostics and improvement plans for clients in Colombia and Honduras.

Operational Product Owner of the Agile team for the PAME programme, managing a portfolio of student development projects. Key user of Microsoft Dynamics CRM, supporting 90 users, and coached cross-functional teams on Agile adoption.

Ran operations, HR, and procurement for the country's main toll-road concession, owning a USD 16M budget and designing an efficiency plan with 23% potential cost saving.

Developed strategy, work plan, and financial model for a 7-university LATAM innovation network, achieving +86% event attendance.

Led formulation, financial modelling, and approval of the University Relocation Project.

Created the procurement department, leading to +20% new projects and +42.5% hardware-store sales.

Rolled out Entrepreneurship and Presentation Skills programmes across 8+ countries, achieving monthly participant growth of 80%–308%.

Won grants from the Embassy of Japan, OFDA, and government funds; two projects selected for ADRA International's global catalogue.

Managed 11 external appraisers and 3 permanent officers, improving appraisal response time by 23%.

Pursuing a Master of Science in Artificial Intelligence, with a capstone project on automating dynamic analysis using computer vision and machine learning.

Completed the AI for Project Managers certification.

Earned the PMI AI Essentials certification.

Earned a Postgraduate Diploma in Innovation and Agile Projects.

Completed a Master in Business Administration (MBA) with an ICETEX academic-excellence scholarship.

Completed a Bachelor of Science in Civil Engineering.

Completed the Managing an Agile Team certification.