Richard Allen

Currently providing IT support services to multiple clients with a focus on achieving 100% First Call Resolution. Responsibilities include troubleshooting desktop and printer configurations.

Provided IT support at Amazon's fulfillment center, ensuring seamless operations during peak season. Achieved 100% uptime and resolved various technical issues.

Completed multiple courses on stock markets and implemented trading strategies for intraday and positional trading.

Installed, configured, and troubleshot various operating systems and software, achieving a 100% success rate in system deployments.

Managed Windows upgrades and migrations for Mahindra & Mahindra, serving as the primary point of contact for issue resolution.

Trained individuals and corporate clients in spoken English and soft skills, significantly improving communication abilities.

Provided support for Microsoft customers, trained users on various operating systems, and managed service desk operations.

Delivered technical support for hardware and software issues on Dell desktops, ensuring high customer satisfaction.

Provided first-line support for network and PC issues, successfully relocating the service desk during a global transition.

Managed customer support for a major ISP, resolving issues efficiently and providing excellent service to over 1000 customers.

Completed a Master of Science in Computer Network Technology, focusing on advanced networking concepts, protocols, and technologies essential for modern IT infrastructure.

Earned a Bachelor of Science in Computer Science, covering fundamental principles of computing, programming, and systems analysis.

Completed Higher Secondary education with a focus on academic subjects, preparing for further studies in science and technology.

Achieved Secondary education, laying the groundwork for future academic pursuits in science and technology.