Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
SB@srikantbharati
Experienced Senior Technical Support Engineer with a focus on customer satisfaction.
IndiaI am a Senior Technical Support Engineer with over 6 years of experience in system administration, network troubleshooting, and client support. My career has been marked by a commitment to resolving technical issues efficiently while maintaining a strong focus on customer satisfaction. I thrive in high-pressure environments and have been recognized for my adaptability, communication skills, and proactive problem-solving approach.
Currently, I lead a service desk team at R Systems International, where I manage incident resolution and service requests using ITSM tools. My previous role at Amazon Development Center allowed me to provide L2 technical support to global customers, where I was honored with multiple awards for my dedication to customer obsession and performance excellence. I am passionate about continuous improvement and have a proven track record of optimizing workflows and enhancing service delivery.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
R Systems International
Jan 2024 - Present (1 year 10 months)
Led the service desk team, providing efficient technical support and diagnosing and fixing network malfunctions. Addressed and resolved OS-related problems, identified hardware malfunctions, and resolved logic-based issues.
Amazon Development Center
Jan 2020 - Present (5 years 10 months)
Provided L2 technical support to global customers for Amazon services, resolving OS, hardware, application, and network issues. Created users in Active Directory, managed DLs and FSMO roles, and collaborated using Amazon Connect and Chime for remote support.
Wyzmindz Solutions Private Limited
Jan 2018 - Present (7 years 10 months)
Led quality assurance efforts, monitored service calls, and ensured adherence to compliance standards. Provided training and mentorship to junior analysts and conducted audits on service requests to ensure high-quality resolution.
Worldsoft Technology
Jan 2016 - Present (9 years 10 months)
Developed web applications and learned PHP, HTML, and CSS. Assisted in front-end and back-end development projects and designed websites using PHP and MySQLi.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Computer Science & Engineering
2012 - 2016
Grade: 71.60%
Completed a Bachelor of Engineering degree with a focus on Computer Science & Engineering. Achieved an aggregate score of 71.60%.
Intermediate (I.Sc), Science
2010 - 2012
Grade: 63%
Completed Intermediate education with a focus on Science. Achieved an aggregate score of 63%.
Software and tools used professionally
IndiaYou can contact Srikant and 90k+ other talented remote workers on Himalayas.
Message Srikant
KDkoushtav dutta
Technical Support Engineer, Salesforce India
SRsivaprasad reddy
Senior IT Engineer, Movate (Google Project)
Harsha Bajaj
Technical Process Specialist, Infosys
Jamuna Ethiraj
Tech Lead, Cognizant Technology Solutions
AMAnirudh Mishra
Senior Technical Support Engineer, Celcius Logistics Solutions Pvt Ltd
BGBhakti Gurav
Project Engineer, Wipro Limited
Allan Raj
Senior Technical Engineer, DXC Technology
RLRavi Lathiya
Technical Support Specialist, POSNation
Bhushan Manapure
Senior Engineer, Wissen Infotech Pvt. Ltd.
Rushabh Karshara
Technical Support Engineer, QuestionPro
