SBSrikant Bharati
@srikantbharati
Experienced Senior Technical Support Engineer with a focus on customer satisfaction.
IndiaWhat I'm looking for
I am a Senior Technical Support Engineer with over 6 years of experience in system administration, network troubleshooting, and client support. My career has been marked by a commitment to resolving technical issues efficiently while maintaining a strong focus on customer satisfaction. I thrive in high-pressure environments and have been recognized for my adaptability, communication skills, and proactive problem-solving approach.
Currently, I lead a service desk team at R Systems International, where I manage incident resolution and service requests using ITSM tools. My previous role at Amazon Development Center allowed me to provide L2 technical support to global customers, where I was honored with multiple awards for my dedication to customer obsession and performance excellence. I am passionate about continuous improvement and have a proven track record of optimizing workflows and enhancing service delivery.
Experience
Work history, roles, and key accomplishments
Senior Support Engineer
R Systems International
Jan 2024 - Present (1 year 4 months)
Led the service desk team, providing efficient technical support and diagnosing and fixing network malfunctions. Addressed and resolved OS-related problems, identified hardware malfunctions, and resolved logic-based issues.
Technical Concierge
Amazon Development Center
Jan 2020 - Present (5 years 4 months)
Provided L2 technical support to global customers for Amazon services, resolving OS, hardware, application, and network issues. Created users in Active Directory, managed DLs and FSMO roles, and collaborated using Amazon Connect and Chime for remote support.
Assistant Quality Team Leader / Quality Analyst
Wyzmindz Solutions Private Limited
Jan 2018 - Present (7 years 4 months)
Led quality assurance efforts, monitored service calls, and ensured adherence to compliance standards. Provided training and mentorship to junior analysts and conducted audits on service requests to ensure high-quality resolution.
Trainee PHP Developer
Worldsoft Technology
Jan 2016 - Present (9 years 4 months)
Developed web applications and learned PHP, HTML, and CSS. Assisted in front-end and back-end development projects and designed websites using PHP and MySQLi.
Education
Degrees, certifications, and relevant coursework
RKDF IST
Bachelor of Engineering, Computer Science & Engineering
2012 - 2016
Grade: 71.60%
Completed a Bachelor of Engineering degree with a focus on Computer Science & Engineering. Achieved an aggregate score of 71.60%.
M.S. InterCollege, Mairwa, Bihar
Intermediate (I.Sc), Science
2010 - 2012
Grade: 63%
Completed Intermediate education with a focus on Science. Achieved an aggregate score of 63%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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