Open to opportunities

Ashish Ingale

@ashishingale

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Dedicated IT professional with expertise in technical support and management.

India

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What I'm looking for

I am seeking a dynamic role in a forward-thinking organization that values innovation and teamwork, where I can leverage my technical skills and contribute to impactful projects.

I am an IT professional with extensive experience in technical support and asset management, having worked in various roles at Accenture Solutions Pvt. Ltd. and other esteemed organizations. My journey began as a Trainee at HCL Infosystems, where I honed my skills in desktop and network support. Over the years, I have progressed to roles such as Shift Lead and Asset Management Analyst, where I successfully led teams in providing 24/7 support and troubleshooting technical issues.

Throughout my career, I have demonstrated a strong commitment to excellence, as evidenced by receiving the ACE (Accenture Celebrates Excellence) Award for my high performance and adherence to core values. I am passionate about problem-solving and continuously seek opportunities to enhance my skills, having completed multiple certifications including ITIL, MCSA, and Microsoft Azure Fundamentals. I thrive in collaborative environments and enjoy mentoring others, contributing to a positive team culture.

Experience

Work history, roles, and key accomplishments

Shift Lead

Accenture Solutions Pvt. Ltd.

May 2021 - May 2021 (0 months)

Led a 24/7 support team, troubleshooting desktop/laptop software issues and providing remote technical support using LMI. Managed incidents and service requests with SNOW, addressing issues related to O365, MFA, TEAMS, INTUNE, Windows, and printers.

Troubleshooting SNOW O365 MFA Teams Intune Windows SCCM

Asset Management / CMDB Analyst

Accenture Solutions Pvt. Ltd.

Apr 2020 - May 2021 (1 year 1 month)

Managed daily BAU activities, service requests, and change requests as an Asset Management / CMDB Analyst. Performed daily checks on CI records and handled CMDB DLs, ensuring data accuracy.

Asset Management Reporting

Technical Remote Desktop Support (L1) Engineer

QSource Consulting Services Pvt. Ltd.

Apr 2012 - Oct 2020 (8 years 6 months)

Delivered L1 Technical Remote Desktop Support for Accenture Services Pvt. Ltd., addressing desktop/laptop software issues. Installed and configured MS Outlook, Lotus Notes, SAP, and network printers, ensuring client satisfaction.

Troubleshooting Outlook)Lotus Notes SAP Network Printers Network Printer

Technical Remote Desktop Support (L2) Engineer

Accenture Solutions Pvt. Ltd.

Oct 2015 - Mar 2020 (4 years 5 months)

Provided L2 Technical Remote Desktop Support for Accenture India locations, resolving desktop/laptop software issues. Configured MS Outlook, Lotus Notes, SAP, and network printers, ensuring seamless operations.

Troubleshooting Outlook)Lotus Notes SAP Network Printers Network Printer

Trainee

HCL Infosystems Ltd.

Dec 2010 - Apr 2012 (1 year 4 months)

Provided desktop and network support for Forbes & Company Ltd., troubleshooting hardware and software issues. Configured network printers and scanners, and performed PC assembly and user data backups.

Desktop Support Data Backup SAP GUI

Education

Degrees, certifications, and relevant coursework

Madurai Kamaraj University

Bachelor of Computer Applications, Computer Applications

Grade: 59%

Completed a Bachelor of Computer Applications degree. The curriculum provided a comprehensive understanding of computer science fundamentals and their practical applications.

B.V.I.T. (Kharghar, Navi Mumbai)

Diploma, Computer

Grade: 50.96 %

Obtained a Diploma in Computer from B.V.I.T. This program provided foundational knowledge and practical skills in various computer-related subjects.

M.G.M. Jr. College of Science (Nerul, Navi Mumbai)

Higher Secondary Certificate, Computer Science

Grade: 56.17 %

Completed the Higher Secondary Certificate with a specialization in Computer Science. This included studies in core science subjects and an introduction to computer principles.