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keerthi kunchi

@keerthikunchi

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IT Support Specialist with a proven track record in problem-solving.

India

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What I'm looking for

I seek a dynamic work environment that fosters growth and skill enhancement.

I am an IT Support Specialist with over a year of experience in providing exceptional technical support and customer service. My journey began as a Graduate Engineer Trainee at HCL Technologies, where I honed my skills in troubleshooting and system optimization. I take pride in achieving a 98% success rate in resolving customer complaints within agreed SLAs, demonstrating my commitment to excellence and customer satisfaction.

Throughout my career, I have implemented effective troubleshooting techniques that reduced system downtime by 30% and designed an automated backup system that optimized server efficiency by 40%. My technical expertise spans various tools and technologies, including Microsoft Suite, AWS, and networking protocols such as OSPF and BGP. I thrive in dynamic environments and am eager to contribute to a team that values innovation and continuous improvement.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

HCL Technologies

Dec 2022 - Oct 2023 (10 months)

As an IT Support Specialist, I achieved a 98% success rate in resolving customer complaints within SLAs and implemented troubleshooting techniques that reduced system downtime by 30%. I maintained documentation of software applications and designed an automated backup system, optimizing server efficiency by 40%.

IT Support Troubleshooting Documentation Customer Service Microsoft Excel VPN Networking Time Management

Graduate Engineer Trainee

HCL Technologies

Dec 2022 - Oct 2023 (10 months)

As a Graduate Engineer Trainee, I worked on projects involving firmware deployment and automation of test cases for networking protocols. I developed a knowledge base for common issues and interacted with clients to gather requirements for script development.