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Ashok R

@ashokr

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Dedicated Desktop Engineer with extensive hardware and software expertise.

India

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What I'm looking for

I am looking for a challenging role in IT support that fosters growth and innovation.

I am a seasoned Desktop Engineer with over 15 years of experience in IT support and hardware management. My journey began in 2008 at Gateway Technology, where I honed my skills in installing, configuring, and troubleshooting a wide range of hardware and software systems. My expertise spans across various operating systems, including Windows and Linux, and I have a proven track record of enhancing system performance and user satisfaction.

Throughout my career, I have worked with notable companies such as Futernet, Sysco Info Tech, and Hitachi, where I successfully managed IT service requests and incident management using advanced ticketing tools. I am adept at providing remote technical support and have a strong background in network setup and management, ensuring seamless connectivity and security for users. My commitment to continuous learning and adaptation has enabled me to stay ahead in the rapidly evolving tech landscape.

Experience

Work history, roles, and key accomplishments

Desktop Engineer (L1)

Hitachi

Apr 2024 - Apr 2025 (1 year)

Installed, configured, and managed Sentinel Antivirus for endpoint protection, real-time threat detection, and remediation. Performed basic network setup including LAN installation, RJ-45 cable crimping, and folder/resource sharing, and troubleshooting connectivity issues.

Endpoint Protection LAN Installation Connectivity Issues Hardware Engineering Outlook Printer Troubleshooting Operating System Ticketing Systems Troubleshooting Installation Windows Server Windows 10 Windows 11 Migrations Remote Software Support

Desktop Engineer (L1)

Sysco Info Tech

Jan 2019 - Feb 2024 (5 years 1 month)

Installed and managed hardware drivers to ensure system compatibility and optimal performance. Deployed and supported a wide range of desktop and enterprise software applications per organizational needs.

Software Deployment Enterprise Software Performance Optimization

Desktop Engineer (L1)

Futernet

Jan 2011 - Mar 2014 (3 years 2 months)

Installed and configured Linux operating systems for desktop environments and basic server roles. Installed, configured, and troubleshooted Microsoft Outlook for email setup, PST/OST file management, and send/receive issues.

Linux OS Outlook PST OST Management Server Roles

Desktop Engineer (L1)

Gateway Technology

Jan 2008 - Mar 2011 (3 years 2 months)

Installed, configured, and troubleshooted hardware components including desktops, laptops, printers, and peripheral devices. Performed installation, configuration, maintenance, and troubleshooting of Windows operating systems (Windows 7, 8.1, 10, and 11), including OS migration and upgrade support.

Windows OS Printer Installation

Education

Degrees, certifications, and relevant coursework

DHANISH Matriculation School

Secondary School Certificate, General Studies

Completed secondary education at DHANISH Matriculation School, focusing on foundational academic subjects.

Tamil Nadu Open University (TNOU)

Bachelor of Business Administration, Computer Application

Pursued a Bachelor of Business Administration with a specialization in Computer Application through distance education. Gained knowledge in business principles and computer applications.

Tamil Nadu Open University (TNOU)

Diploma, Computer Hardware Servicing

Completed a Diploma in Computer Hardware Servicing via distance education. Developed practical skills in hardware installation, configuration, maintenance, and troubleshooting.