Adish Pradeep

I am an IT Support Engineer with over four years of experience in delivering comprehensive technical support and IT solutions across various domains, including finance and customer service. My recent role at Al Farooq Star Trading LLC in Dubai involved providing remote IT support for 21 AMC clients, where I ensured seamless operations by efficiently resolving technical issues. I am proficient in installing, upgrading, and configuring applications on Windows operating systems, handling tickets, and delivering technical assistance to optimize workflows and minimize disruptions.

Throughout my career, I have developed strong competencies in ticketing tool monitoring, hardware and software troubleshooting, and Microsoft 365 administration. I have successfully managed IT service desk operations using ServiceNow, streamlined workflows, and enhanced productivity. My experience includes executing break/fix activities, managing server backups, and providing onboarding training for new employees. I am proactive, self-motivated, and possess exceptional organizational skills, which have contributed to my success in ensuring high customer satisfaction and operational efficiency.