Open to opportunities

Suraj Paudel

@surajpaudel

Message

Experienced IT Support Technician with a commitment to excellence.

India

Message

What I'm looking for

I am looking for a challenging role that allows me to leverage my IT support skills while fostering a collaborative and growth-oriented work environment.

I am an IT Support Technician with over 7 years of experience in providing exceptional technical support and solutions. My journey began with a Diploma in IT Architecture from Computer Management System in Mumbai, India, where I honed my skills in desktop support and IT infrastructure management. Throughout my career, I have worked with various organizations, including VFS Global and Securetech LLC in Abu Dhabi, where I have successfully managed IT support operations, ensuring seamless service delivery and client satisfaction.

My expertise lies in troubleshooting, system installations, and user support. I have a proven track record of preparing and configuring devices, managing asset handovers, and providing remote assistance to clients. I am passionate about continuous learning and have attended numerous technological webinars to stay updated with industry trends. My commitment to excellence and strong problem-solving skills have enabled me to contribute effectively to my teams and enhance organizational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Back-end Support IT Engineer

Current

VFS Global

Jan 2024 - Present (1 year 6 months)

Provided back-end IT support, including preparing laptops and desktops for domain joining, and managing asset handover/takeover processes. Handled MS Office, Outlook 365, and various software installations, network printer setups, and troubleshooting for 200 end-users.

MS Office Office 365 Active Directory Troubleshooting VPN

IT Support

Wave Computers Supplier LLC.

Dec 2023 - Dec 2023 (0 months)

Provided IT support for a short-term contract, focusing on preparing 300 Microsoft Surface Devices. Performed security patch updates and troubleshooting for device integration with In-Tune.

Intune Microsoft Surface Devices Troubleshooting In Tune Device Management

Help Desk IT Support & Service Coordinator

Securetech LLC

Jun 2022 - Aug 2023 (1 year 2 months)

Served as a Help Desk IT Support & Service Coordinator, managing client calls, emails, and remote support. Provided internal user support, including laptop/desktop preparation, application installation, and Active Directory user support.

Help Desk Customer Service Remote Support Active Directory Ticketing Systems

IT Technician at Service Center

Total Secure LLC

Dec 2020 - May 2022 (1 year 5 months)

Worked as an IT Technician at a service center, responsible for receiving computers and laptops from customers. Performed gaming PC assembly, laptop screen replacements, hardware upgrades, and Windows/Mac formatting and re-installation.

Installation Troubleshooting Windows OS Mac

IT Field Support Engineer

Elitser ENBD Bank

Sep 2019 - Oct 2020 (1 year 1 month)

Executed a Windows 7 to 10 migration project as an IT Field Support Engineer, traveling to various bank branches and head offices. Responsibilities included cracking passwords, data backup and restoration, and RAM/HDD upgrades.

Data Backup Field Support Troubleshooting

IT Engineer

Annapurna Enterprise IT Services

Jun 2017 - Jul 2019 (2 years 1 month)

Provided IT engineering services, including hardware, software, and networking installation, troubleshooting, and maintenance for AMC clients. Set up Outlook and printers, configured Active Directory domains, and reported to the team leader.

Installation Networking Troubleshooting Outlook Setup Active Directory

IT Support Sales Executive

APC Advance Personal Computer

Jan 2015 - Dec 2017 (2 years 11 months)

Served as an IT Support Sales Executive, focusing on CCTV camera installation, configuration, and networking. Also involved in marketing CCTV cameras and IT products, and acting as a CCTV operator.

Networking IT Sales Product Marketing Troubleshooting

Education

Degrees, certifications, and relevant coursework

Computer Management System CMS

Diploma, IT Architecture and Desktop Support Engineering

Completed a comprehensive diploma program in IT Architecture and Desktop Support Engineering. Gained expertise in various aspects of IT infrastructure and user support.

Himalayan University

Bachelor of Business Administration, Business Administration

Pursued a Bachelor of Business Administration degree, focusing on core business principles and management. Developed foundational knowledge in business operations and administration.