I'm looking for a remote Customer Success role at a global tech company where I can own strategic accounts and drive retention/expansion using data-driven, AI-supported workflows. I'm especially drawn to teams that value LATAM market expertise and want a bilingual CS leader who can bridge global strategy with regional execution.
Looking for a job
Ricardo Rodriguez
@ricardorodriguez1709
CS leader who turns tricky accounts into loyal partners — trust-driven, data-savvy, and allergic to busywork.
MexicoWhat I'm looking for
I'm a Customer Success leader with 17 years of experience building and scaling client relationships, currently serving as Manager of Customer Success at DXC Technology, where I lead account strategy for enterprise clients, and structured CS frameworks.
Previously, I spent 5 years as Senior Customer Success Manager at Oracle, and before that led Customer Success at Xertica (a Google Cloud Premier Partner), where I directly managed a book of business of roughly 180 accounts. My career started in sales and consulting management at Infoanalítica, giving me a well-rounded view of the full customer lifecycle — from acquisition to retention to expansion.
I bring a background in Systems Engineering and an MBA (UNIR), which lets me combine technical fluency with strategic account planning. I specialize in AI-driven CS workflows, health scoring, churn prevention, and NRR/GRR-focused account management.
I'm now looking for a remote Customer Success role — ideally at a global tech company — where my expertise, and enterprise account experience can help drive retention and expansion for a distributed client base.
Experience
Work history, roles, and key accomplishments
Current
Lead the account rhythm by translating customer needs into clear outcomes and maintaining strong service performance. Build and manage trusted relationships with customer stakeholders across operational and executive levels.
Owned Oracle Cloud's most strategic Enterprise account portfolio in the region, focusing on platform consumption, retention, and sustained expansion. Served as the connective point between Sales, Product, Support, and Engineering to ensure measurable customer success.
XE
Manager, Customer Success
Xertica
Jun 2017 - Jan 2021 (3 years 7 months)
Principal strategic advisor for enterprise cloud and SaaS accounts across Latin America. Managed the full customer lifecycle — onboarding, adoption, retention, and expansion — coordinating internal teams and the partner ecosystem to ensure value realization.
IN
Consulting Manager
Infoanalitica
Jun 2016 - May 2017 (11 months)
Led enterprise consulting engagements for Google Workspace across LATAM, managing change management, stakeholder alignment, and value delivery from design through post-implementation adoption.
IN
Customer Success Manager
Infoanalitica
Apr 2012 - May 2016 (4 years 1 month)
Managed the full customer success lifecycle for Google Cloud accounts, growing the portfolio by 35% through outcome-based success plans and executive relationship management.
IN
Sales Manager
Infoanalitica
Sep 2010 - Mar 2012 (1 year 6 months)
Managed full enterprise sales cycles for SMB and corporate accounts, building the commercial foundation that today informs expansion opportunity identification and collaboration with sales teams.
Education
Degrees, certifications, and relevant coursework
Universidad Internacional de La Rioja
Master of Business Administration, Business Administration
2016 - 2018
Pursued a Master's in Business Administration (MBA) from Universidad Internacional de La Rioja.
Universidad del Valle de México
Bachelor of Engineering, Computer Systems Engineering
2002 - 2007
Studied Computer Systems Engineering at Universidad del Valle de México.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
60k-90k USD
Social media
Job categories
Skills
Customer Success ManagementAccount ManagementEnterprise Account ManagementCustomer RetentionRevenue RetentionChurn PreventionCustomer OnboardingCustomer Health Score ProgramRenewals ManagementUpsellingCross Sellingcustomer success strategyQuarterly Business ReviewExecutive Business ReviewChange ManagementStakeholder ManagementExecutive EngagementCross Functional CommunicationRelationship ManagementSaaSCloud ComputingPaaSIaaSB2B SoftwareNPSCSATTime To ValueHealth ScoresCustomer Lifetime ValueMRR ARRSalesforceGainsightChurnZeroHubSpotMixpanelClose.ioHelp ScoutGoogle WorkspaceMicrosoft OfficeSlack
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