Open to opportunities

David Carbajal Chavez

@davidcarbajalchavez

Message

Results-driven Senior Customer Success Manager with SaaS expertise.

Mexico

Message

What I'm looking for

I seek a role that fosters collaboration, innovation, and career growth opportunities.

I am a Senior Customer Success Manager with a proven track record in customer retention, process automation, and strategic growth within SaaS companies. My experience spans managing strategic accounts across North America and Europe, where I have successfully driven adoption and boosted Net Dollar Retention (NDR) through proactive churn mitigation and structured customer success planning.

At Dealfront, I achieved a remarkable 93% retention rate in Q4, exceeding our target of 75%. My initiatives included automating email marketing campaigns and utilizing AI-powered tools to enhance meeting efficiency. Previously, at Multiplier, I managed a portfolio of Tier 1 accounts, driving significant revenue growth and improving retention rates through innovative engagement strategies. My passion lies in bridging sales, marketing, and product teams to create exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Dealfront

Jan 2024 - Present (1 year 4 months)

Managed strategic accounts across North America and Europe, achieving a 93% retention rate through proactive churn mitigation and structured customer success planning. Spearheaded automation projects to enhance efficiency and conducted quarterly business reviews to strengthen customer engagement.

Customer Success Management Churn Prevention Process Automation Google Workspace

Senior Customer Success Manager

Multiplier

Jan 2022 - Jan 2024 (2 years)

Managed a portfolio of Tier 1 accounts, driving $4M in annual revenue and increasing retention from 85% to 95%. Developed a churn risk assessment model and led onboarding initiatives to ensure seamless platform adoption.

Account Management Salesforce Onboarding

Operations Director / General Manager

4 Leaf Labs

Aug 2015 - Jan 2022 (6 years 5 months)

Built and led a helpdesk team, implementing training programs that reduced resolution time by 40%. Designed scalable support workflows, reduced churn by 10%, and expanded operations into Mexico.

Help Desk Support Training Workflows Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Rasmussen University

Associates, Computer Networking

Currently pursuing an Associates in Computer Networking while also working towards Salesforce Certification to deepen CRM expertise. Additionally, training in AI-driven customer success technologies.