Jose Carlos Vazquez Gutierrez
@josecarlosvazquezgut
I grow SaaS revenue through enterprise customer retention, adoption, and consultative expansion.
MexicoWhat I'm looking for
At Affirma, I manage 36 enterprise and major accounts representing $1.5M ARR, connecting adoption and executive alignment to retention and growth. My proactive success planning and health monitoring have driven 98% churn reduction and 40% average revenue uplift per account.
Previously at Multiplier and Hostaway, I supported global, enterprise, mid-market, and SMB customers through onboarding, adoption, renewals, and expansion. I've maintained 98–99% retention and CSAT, reduced onboarding time by 67%, cut time-to-value by 24%, and increased MRR through consultative upsells and cross-sells.
I work closely with C-suite leaders, HR, Finance, Sales, Product, and Support teams to turn customer goals into measurable outcomes. My background also includes advising 200+ businesses on operational efficiency, workflow automation, and revenue optimization.
Experience
Work history, roles, and key accomplishments
Managing a portfolio of 36 Enterprise and Major accounts representing $1.5M ARR, with a focus on long-term retention, revenue growth, and executive alignment.
98% churn reduction through proactive success planning, customer health monitoring, and early risk intervention
40% average revenue uplift per account through optimization proposals tied directly to customer business goals
Serve as a trus
Managed a portfolio of 60+ global accounts exceeding $30K MRR, acting as a strategic partner to HR, Finance, and Leadership teams scaling international operations across compliance-heavy environments.
98% retention across all global accounts through structured success planning and proactive stakeholder engagement
28% increase in product adoption by designing tailored onboarding and workflow opt
- Reduced onboarding time by 67% by redesigning workflows and standardizing the Sales-to-CS handoff
- Maintained 99% retention and 98% CSAT across all enterprise accounts
- Acted as voice of the customer, influencing Product roadmap and reducing friction cross-functionally
- Drafted SOPs for the onboarding team, standardizing processes and improving execution consistency
- Reduced average go-l
Senior Customer Success Specialist / Enterprise Onboarding Specialist
Apr 2023 - Nov 2023 (7 months)
- Managed 40+ SMB and 15+ enterprise clients simultaneously across multi-stakeholder onboarding cycles
- Maintained 99% average CSAT across the full account portfolio
- Increased retention by 43% through proactive engagement, structured success planning, and early risk identification
- Drove 52% upsell growth by identifying expansion opportunities and aligning platform capabilities to customer goa
- Managed 60+ clients per month through full onboarding cycles, maintaining 99% CSAT consistently
- Established a month-over-month record for most onboardings and go-lives completed across all market segments
- Guided SMB and mid-market customers from sales handoff through full platform adoption and go-live
Led adoption and launch for clients in the food industry, ensuring best practices while increasing the product value for their operation
Created new processes, reducing support ticket volume by 30%.
Quality control while managing clients memberships oferring solutions for customer who struggled to continue with their payment plan.
Worked as Entrenador de Piso at Energy Fitness.
Education
Degrees, certifications, and relevant coursework
Universidad Tecmilenio
Licenciatura, Nutrición clínica/Nutricionista
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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