I’m looking for a remote, customer-facing role where I can own strategic accounts, drive adoption, retention, and growth, and work cross-functionally with Sales, Product, and Operations. I’m especially interested in Enterprise Customer Success, Customer Experience, Strategic Account Management, Renewals, Implementation, and Customer Success Operations roles with international teams.
Looking for a job
Rodrigo solis casares
@rodrigosoliscasares
Customer Success & Account Management | SaaS | Enterprise & Strategic Accounts | English & Spanish
MexicoWhat I'm looking for
Customer Success and Account Management professional with 4+ years of experience supporting SaaS, enterprise, and VIP customers across the US and Mexico.
Most recently, I managed a portfolio of 400+ SaaS customers, led 20+ business reviews per quarter, and worked across adoption, account health, ARR, renewal readiness, retention risk, and growth. My experience also includes enterprise and VIP customer onboarding, client operations, process improvement, and people leadership.
I’m particularly interested in Enterprise Customer Success, Strategic Accounts, Account Management, Renewals, and other customer-facing roles where I can combine relationship management, commercial awareness, and operational execution.
Experience
Work history, roles, and key accomplishments
CC
Current
Independent Consultant
Customer Success & Operations Coordinator
May 2024 - Present (2 years 4 months)
Managed client engagements across marketing, content, and operations, owning communication, timelines, and deliverables. Built workflows to improve visibility and customer experience.
Managed a portfolio of 400+ SaaS customers, leading business reviews and analyzing adoption signals to drive retention and growth. Partnered with cross-functional teams to address complex customer needs and improve processes.
Supported enterprise and VIP customers through onboarding and adoption, using engagement patterns to identify risk and re-engage accounts. Contributed to faster resolution times and improved retention through process improvements.
TT
Led and coached a team of 8-10 customer service agents, using QA data to identify performance gaps and deliver targeted coaching. Improved operational efficiency while maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de México (UNITEC)
Bachelor's Degree, Marketing
2017 - 2021
Bachelor's Degree in Marketing from Universidad Tecnológica de México (UNITEC), completed in June 2021.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
60k-90k USD
Social media
Job categories
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