Gerson Tamayo
@gersontamayo
I drive SaaS adoption, retention, and account growth for enterprise clients.
MexicoWhat I'm looking for
I've led enterprise customer success and SaaS adoption initiatives at Zendesk, JW Player, SAP, and Deloitte, managing strategic portfolios worth up to $20M.
At Zendesk, I managed an $8M portfolio, advised executive stakeholders, and drove renewals and expansion through workflow optimization, churn mitigation, and Executive Business Reviews. At JW Player, I owned the post-sale lifecycle for a $5M media and broadcasting portfolio, strengthening platform adoption and account health.
As an independent consultant, I audit SaaS operations, identify bottlenecks, and build change-management frameworks that shorten time-to-value for global B2B and direct-to-consumer clients.
Experience
Work history, roles, and key accomplishments
Strategic Customer Success & Process Optimization
Independent Consultant
Nov 2022 - Present (3 years 9 months)
Led dedicated SaaS consulting engagements for global clients, auditing operations to identify bottlenecks and restructure platform utilization. Designed and implemented change management frameworks to accelerate software adoption and reduce time-to-value.
Managed an $8M enterprise portfolio of B2B and direct-client accounts, serving as principal strategic advisor for executive stakeholders. Fostered organic account expansion and secured long-term renewals by identifying workflow gaps and delivering churn mitigation strategies.
Oversaw the post-sale lifecycle for a $5M portfolio of media and broadcasting clients, driving SaaS platform adoption and maintaining long-term account health. Partnered with executive teams to ensure alignment between digital software offerings and corporate operational targets.
Directed a $20M strategic portfolio, aligning complex enterprise software deployments with corporate business objectives. Built strategic onboarding and implementation playbooks that streamlined client integration and boosted daily engagement.
Advised Fortune 500 leadership on organizational transformations, ensuring cross-functional technology and software rollouts met key milestones and operational goals.
Education
Degrees, certifications, and relevant coursework
Universidad Latinoamericana
Master, Enterprise Communications
Masters in Enterprise Communications from Universidad Latinoamericana in Mexico.
Universidad Latinoamericana
Bachelor, Public Relations & Communication
Bachelor in Public Relations & Communication from Universidad Latinoamericana in Mexico.
Availability
Location
MexicoAuthorized to work in
Job categories
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