Joao Arroyo
@joaoarroyo
I grow enterprise SaaS accounts through strategic customer success, renewals, and expansion.
MexicoWhat I'm looking for
At Paystand, I manage 210 digital accounts generating $3.1M ARR and $6M in processing volume, driving adoption, retention, renewals, and expansion through strategic account planning. I partner with onboarding, sales, and support teams to streamline implementations and keep customer goals, milestones, and risks visible.
Previously at Teradata and F5 Networks, I led enterprise portfolios, built success plans and health scorecards, ran quarterly business reviews, reduced churn, and supported account growth across US and LATAM markets. I bring experience in B2B SaaS deployment, customer journey management, escalations, sales operations, and relationship building grounded in clear communication and respect.
Experience
Work history, roles, and key accomplishments
Manage strategic relationships with 210 digital accounts generating $3.1M ARR and $6M processing volume to maximize adoption and retention. Led renewal negotiations and identified expansion opportunities, driving recurring revenue growth through strategic account planning and customer engagement.
Managed 7 enterprise clients, ensuring their business goals aligned with product capabilities. Developed customer success strategies, reducing churn and increasing renewals, and identified upsell and cross-sell opportunities contributing to revenue growth.
Managed a portfolio of over 70 accounts to drive success, renewal, and growth. Created and optimized customer health scorecards, increasing client satisfaction by 15%, and led initiatives for low touch customers automation and transition to high touch.
Sales Operations Support QSL/Team Lead
Jan 2011 - Dec 2018 (7 years 11 months)
Led configuration and quote operations, managed team engagement and leadership activities, and provided SME training and workflow support. Delivered customer service for internal and external stakeholders and maintained complete knowledge of HPE product catalog and pricing tools.
Education
Degrees, certifications, and relevant coursework
Universidad de Guadalajara
Bachelor of International Business and Logistics, International Business and Logistics
2006 - 2010
Bachelor of International Business and Logistics from Universidad de Guadalajara, completed in 2010.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
Interested in hiring Joao?
You can contact Joao and 90k+ other talented remote workers on Himalayas.
Message JoaoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
