RARicardo Aranaga
@ricardoaranaga
IT operations specialist and web developer focused on automation, systems administration, and efficient support.
VenezuelaWhat I'm looking for
I am an IT operations specialist and web developer with a Bachelor of Science in Computer Science and a concentration in Cyber Security. I combine hands-on systems administration (Azure/Entra AD, Intune, ServiceNow, CUCM) with scripting (PowerShell) and web development (Vue.js, Hugo, Docker) to automate workflows and improve operational efficiency.
At Clarksons Shipping Services I automated recurring tasks and optimized mailbox mapping scripts, sharing tools across the IT team; previously I built web apps and Dockerized services at Metax and ran my own domain/hosting and web services business. I bring a service-oriented mindset, multilingual communication skills, and proven experience supporting global users and remote sites.
Experience
Work history, roles, and key accomplishments
IT Operations Administrator
Clarksons Shipping Services USA, LLC
Sep 2024 - Nov 2025 (1 year 2 months)
Automated recurring IT tasks with PowerShell and optimized mailbox-mapping scripts, improving ticket resolution efficiency; managed ServiceNow tickets, Azure/Entra AD, Intune/JAMF, CUCM and remote-site checks for global users.
Owner and Operator
Develop & Serve
Jan 2023 - Aug 2025 (2 years 7 months)
Provided domain/hosting, website design, Office 365 and company email/phone system setup and ongoing technical support for small business clients.
Web Developer and Tech Support
Metax USA, LLC
Dec 2019 - Jun 2022 (2 years 6 months)
Worked in an Agile team building Vue.js single-page applications and company websites using Hugo; containerized apps with Docker and integrated BaaS solutions like Firebase and Appwrite.
IT Support Coordinator
Metax Venezuela, CA
Feb 2016 - Oct 2019 (3 years 8 months)
Provided IT support and project delivery for company staff, developed web pages, and led onboarding technology training while improving response times and stakeholder communication.
English Teacher
Berlitz de Venezuela
Sep 2009 - Aug 2015 (5 years 11 months)
Taught English to children and adults, managed large classes and one-to-one sessions, and delivered assessments and progress reports to students and parents.
Education
Degrees, certifications, and relevant coursework
LULouisiana Tech University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science with a concentration in Cyber Security, graduating in May 2021.
Availability
Location
VenezuelaAuthorized to work in
Job categories
Skills
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