Eduardo User
@eduardouser8
I lead secure, highly available IT infrastructure and am moving toward cloud infrastructure and cloud security roles.
VenezuelaWhat I'm looking for
I've led critical technology infrastructure and cybersecurity strategy for Oficina Coordinadora de Hidrografía y Navegación and Universidad Marítima del Caribe, sustaining 99.9% availability, reducing security incidents by 30%, and optimizing annual operating costs by up to 15%.
I manage Linux and Windows Server environments, Active Directory, Zabbix monitoring, vulnerability assessments, server hardening, and ISO 27001-aligned audits. I translate complex technical solutions into business results, lead multidisciplinary teams, and am actively building toward Cloud Infrastructure and Cloud Security through AWS Cloud Practitioner training and advanced pentesting education.
Experience
Work history, roles, and key accomplishments
Responsible for the end-to-end management of a government institution's critical technology infrastructure, ensuring operational continuity, system security, and the alignment of IT with institutional strategic goals.
- Ensured 99.9% availability by overseeing the deployment, maintenance, and security of critical software and hardware infrastructure.
- Reduced operating costs by 10% through the op
IT Coordinator and SysAdmin
Oficina Coordinadora de Hidrografía y Navegación
Sep 2023 - Present (3 years)
Responsible for end-to-end management of critical technology infrastructure, ensuring operational continuity, system security, and alignment with institutional strategic goals. Ensured 99.9% availability, reduced operating costs by 10%, and mitigated risks through vulnerability assessments and ISO 27001-aligned audits.
Senior Information Technology Manager
Jan 2021 - Sep 2023 (2 years 8 months)
I led the university's technology strategy, managing multidisciplinary teams,
IT budgets, and the institution-wide implementation of infrastructure and
cybersecurity solutions.
- Implemented cybersecurity measures that reduced security incidents by 30%
in less than a year, including vulnerability assessments and access policies.
- Directed the modernization of IT infrastructure, achieving a 15% im
Server Administrator (IT Service Administrator)
Jan 2018 - Jan 2021 (3 years)
Managed and optimized the university's core server infrastructure,
ensuring high availability, scalability, and top-tier technical documentation.
- Executed major migrations and upgrades on over 15 core servers
with minimal downtime, maintaining 99.9% availability during transitions.
- Configured and monitored advanced monitoring tools (Zabbix), reducing
critical alerts by 25% through strategic th
Provided Level 1 technical support for over 200 end-users, focusing on efficient incident resolution, endpoint security, and process documentation.
- Resolved 95% of hardware and software issues within SLA timeframes, ensuring operational continuity for users.
- Implemented data security and privacy best practices, achieving zero security breaches over two consecutive years of operation.
- Manage
Education
Degrees, certifications, and relevant coursework
Universidad Maritima del Caribe
Ingeniero en Informática, Computer and Information Systems Security/Information Assurance
2011 - 2017
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Job categories
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