I am a motivated Infrastructure Analyst with 19 years of experiences in platform support. Able to learn new technologies quickly and proficient focus in customer relationships. Represent establishment with friendly, professional at all times. Core competencies include Computer Rooms, Infrastructure, Domain Controllers administration, Servers Support, Network support, backup tools as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Strong technical background with a solid history of delivering projects with good results.
Felix Henriquez
@felixhenriquez
I am a motivated Infrastructure Analyst with 19 years of experiences in platform support.
VenezuelaExperience
IT Support Specialist
Amcor Rigids Packaging Venezuela
Jan 2019 - Present (5 years 4 months)
Planning and coordinate activities related to information technology and the objectives of the business units at Amcor, supporting multiple tasks in the operation. More specifically, this role has as main tasks first level activities such as proactive checks, manufacturing applications, networks, infrastructure in order to maintain an efficient hardware, software and user support service.
Independent, IT Consulting Support
Symplex
Jul 2017 - Dec 2018 (1 year 5 months)
AGROINSOCA: Remote sites interconnections, Servers / PC / Telecom infrastructure, hardware refresh project,
Symplex International: Microsoft AZURE Virtual Machines FARM administration.
Microsoft Active Directory, IP phone admin
CODINTER: Main Microsoft Windows Server, backup solution, DHCP, DNS, Active
Directory, security cameras, workstations administration, final users applications
support, etc.
IT Manufacturing Specialist
General Motors
Dec 2013 - May 2016 (2 years 5 months)
Planning, directing, and coordinating activities pertaining to information technology and business unit objectives supporting multiple GM Manufacturing Facilities. More specifically, this role will be the centralized support for level 1 type activities – proactive pre-production health checks and 1st to answer the phone when transferred from the service desk for anything Manufacturing Application
ITO Service Delivery Consultant II
Hewllet Package
Jul 2009 - Jan 2013 (3 years 6 months)
Provide expertise for IT servers, network infrastructure, application infrastructure (e.g., SAP), and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit.
System Administrator
Electronic Data System
May 2005 - Jan 2009 (3 years 8 months)
Active Directory administration for users, computers, groups, packages, Server
administration, security management, mobile support VIP users, end users support, office support, etc.
Tech stack
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