Rhoda Gyau
@rhodagyau
Resourceful and empathetic with 4+ years of experience delivering exceptional administrative and customer support. Certified Virtual Assistant.
GhanaWhat I'm looking for
Certified Virtual Assistant with a proven track record of managing CRM platforms (Zendesk, HubSpot) and streamlining digital operations to maintain high customer satisfaction (92% CSAT).
Expert in managing complex calendars, social media engagement, and multi-channel communication for global startups.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rhema Driving School
Aug 2025 - Present (10 months)
Served as first point of contact for students and parents, managing enrollments, payments, and schedules while coordinating instructors and improving front-office organization to enhance customer satisfaction.
Customer Service Representative
Pokbon IT Solutions
Jun 2022 - Present (4 years)
I was a customer service representative and also the social media manager at Pokbon IT Solutions
Customer Service Representative
Pokbon IT Solutions
Jun 2022 - Present (4 years)
I was a customer service representative and also the social media manager at Pokbon IT Solutions
Customer Service & Social Media Executive
Pokbon IT Solutions
Jun 2022 - Present (4 years)
Achieved a 92% CSAT by resolving complex inquiries via Zendesk and live chat, reduced response times by 30% through fast-response strategies, and managed 100+ weekly tickets with zero backlog using HubSpot.
Customer Support Assistant
Project 35 Security Group
Jan 2021 - May 2022 (1 year 4 months)
Boosted service renewals 15% via proactive follow-ups, created weekly social content to increase brand visibility, and improved team coordination 25% by migrating client data to Trello and Google Sheets.
Client Relations Assistant
Filz Property Services
Jan 2020 - Dec 2021 (1 year 11 months)
Mediated 50+ tenant-landlord disputes, modernized record-keeping by digitizing files into Excel logs, and managed complex calendars for property viewings and stakeholder meetings.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistance
2024 - 2024
Completed a Virtual Assistant certification program focused on remote administration, CRM tools, and customer support workflows.
Soronko Academy
Certificate, Graphic and UI/UX Design
2023 - 2023
Completed a Certificate in Graphic and UI/UX Design covering visual design principles and user interface workflows.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Social media
Job categories
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