Radia Issahaku

I am a proactive customer support and virtual assistant professional with over 3 years of experience supporting executives, teams, and clients across nonprofit and technology sectors. I specialize in high-volume chat, email, and phone support while maintaining timely resolution and accurate follow-up.

I manage complex calendars and inboxes, coordinate cross-time-zone meetings, and organize digital documentation to improve operational efficiency. At ALX I handled two inboxes with 100+ weekly messages and coordinated 50+ meetings monthly across four time zones.

My background includes administrative roles in government and NGOs where I digitized records, managed inventories, processed expense reports, and supported grant proposals—consistently improving processes and client satisfaction. I combine strong CRM and project-tool proficiency with clear communication and a calm, problem-solving approach.

I am committed to delivering reliable remote support, improving team coordination, and producing actionable reports and presentations that drive data-informed decisions. I thrive in fast-paced, multicultural environments and prioritize professionalism and adaptability.