Theresah Amuzu
@theresahamuzu
Customer Support Specialist at Ghana Rubber Products Ltd who supported the shift to social media sales and handled customer orders in Zoho.
GhanaWhat I'm looking for
At Ghana Rubber Products Ltd, I handled telephone and WhatsApp inquiries, resolved customer concerns, and processed orders using Zoho. I also supported the shift to social media sales by advocating for the initiative, researching and sourcing a specialist, and helping establish the company's social media presence.
At JACCD Design Institute Africa, I handled inquiries, followed up on leads, managed applications, and supported client onboarding. My experience also includes customer service and teller work at Sheedy Microfinance, along with reporting and voice-over work at Metro TV.
Experience
Work history, roles, and key accomplishments
Customer Support / Sales
Ghana Rubber Products Ltd
Feb 2023 - Jan 2025 (1 year 11 months)
Spearheaded the introduction of social media sales, managed customer inquiries via telephone and WhatsApp, and processed orders using Zoho. Implemented feedback channels and supported sales through effective customer service.
Customer Service Executive
JACCD Design Institute Africa
May 2021 - Dec 2022 (1 year 7 months)
Handled phone inquiries from students and parents, streamlined application processes, and followed up on leads. Represented the organization in TV and radio interviews and maintained accurate enrollment records.
Reporter & Voice Over Artist
Metro TV
May 2020 - Aug 2020 (3 months)
Communicated with interviewees and audiences, researched and verified information, and engaged audiences through social media.
Customer Support / Teller
Sheedy Microfinance
Feb 2015 - Jan 2018 (2 years 11 months)
Assisted and onboarded customers, processed cash and card transactions, and resolved routine customer issues while maintaining accurate records.
Education
Degrees, certifications, and relevant coursework
Affluence VirtualHub
Virtual Assistant, Virtual Assistant
Completed Virtual Assistant training at Affluence VirtualHub in 2026.
GH Media School
Diploma, Journalism and Media Studies
Completed studies in Journalism and Media Studies at GH Media School in 2019.
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
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