In Customer Support & CRM Operations, I responded to customer inquiries through email, live chat, and support tickets using HubSpot, Freshdesk, and Intercom. I configured ticket categorization and routing workflows, tracked escalations through resolution, and documented interactions so recurring questions were easier to identify.
As a Sales & Customer Service Assistant, I handled inquiries, order processing, and complaint resolution by phone and in person. I also designed Zapier workflows to reduce repetitive administrative work and, as a Project Management Intern (Assistant Project Lead), coordinated tasks and records across an international remote team using Agile and Scrum.
