Derrick Addai

I am a detail-oriented remote customer support specialist with proven experience in customer service, data entry, and virtual assistance. I prioritize accuracy in digital records and clear, patient communication when handling high-volume interactions.

My background includes supporting website users, maintaining learner records, and managing frontline sales and inventory data in retail settings. I have handled 40+ customer inquiries daily and coordinated with remote teams to deliver timely service.

I am familiar with CRM tools such as Zendesk and HubSpot and proficient with Microsoft Word, Excel, Google Docs, and Sheets. I emphasize confidentiality, professional conduct, and consistent documentation to support business operations.

I am comfortable working up to 10 hours per day across U.S. and global time zones, able to work independently with strong time-management skills, and committed to maintaining reliable internet access and a productive remote workspace.