JAJeff Agyei
@jeffagyei
Customer service professional delivering efficient support, AI-driven workflows, and strong client satisfaction.
GhanaWhat I'm looking for
I am a customer service professional with three years of experience supporting clients across remote, virtual, and in-person environments, focused on fast, empathetic resolution and clear communication.
I have hands-on experience with CRM systems (Zendesk, HubSpot, Salesforce, Zoho), Microsoft Office, Google Workspace, and AI productivity tools like ChatGPT and Canva AI to automate workflows and improve efficiency.
In administrative roles I handled high-volume inquiries, prepared reports and minutes, digitized filing systems, and trained interns—achieving measurable improvements in retrieval time, task completion, and customer satisfaction.
I also freelance as a graphic designer and bring cross-functional skills in data entry, documentation, and project coordination, seeking opportunities where I can apply process improvements and AI-enabled solutions to enhance customer experience.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Old Tafo Municipal Assembly
Sep 2023 - Jan 2025 (1 year 4 months)
Managed staff and community inquiries, prepared reports and meeting minutes, and digitized filing systems to reduce document retrieval time by 25% while training interns to improve task completion by 20%.
Verification Officer
Electoral Commission of Ghana
Dec 2024 - Dec 2024 (0 months)
Verified voter identities for 500+ people, resolved inquiries to reduce wait times by 15%, and maintained 98% accuracy in data entry to preserve database integrity.
Customer Service Specialist
Remote
Mar 2022 - Sep 2024 (2 years 6 months)
Handled 50+ daily inquiries via Zendesk and HubSpot, maintained 95%+ customer satisfaction, reduced missed deadlines by 30%, and automated workflows to save clients 10+ hours weekly.
Freelance Graphic Designer
Freelance
Feb 2021 - Jun 2024 (3 years 4 months)
Delivered 30+ digital design projects with a 90% on-time completion rate, created 20+ marketing materials using Canva AI, and collaborated with clients using ClickUp and Slack.
Administrative Assistant Intern
Old Tafo Municipal Assembly
Apr 2022 - Dec 2022 (8 months)
Improved office efficiency by 15% through data entry and filing, assisted in coordinating public programs, and produced accurate reports for stakeholders.
Education
Degrees, certifications, and relevant coursework
KTKwame Nkrumah University of Science and Technology
Master of Public Administration, Public Administration
2025 - 2025
Completed a Master of Public Administration program at KNUST focused on public sector management and administrative leadership.
KTKwame Nkrumah University of Science and Technology
Bachelor of Arts, History
2019 - 2023
Earned a Bachelor of Arts majoring in History with a minor in Political Studies, focusing on historical analysis and political systems.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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