Rhizlane Essarhire

Supervised daily operations and supported a team to ensure efficient workflow and high-quality customer service. Trained and onboarded new staff, providing ongoing coaching to improve performance and knowledge of store policies.

Provided excellent customer service by assisting passengers with check-in procedures and reservations. Ensured passengers' compliance with airline regulations, including security protocols and baggage policies.

Oversaw employee operations, including scheduling and task assignment. Monitored employee performance, offering constructive feedback and guidance.

Provided exceptional customer service by assisting shoppers with product selections, offering recommendations, and addressing inquiries. Processed customer transactions, including sales, returns, and exchanges, accurately and efficiently at the point of sale.

Welcomed and checked in international guests, ensuring a smooth and friendly arrival. Handled guest concerns and resolved issues quickly to maintain satisfaction.

Focused on German literature, gaining exposure to German literary traditions and language nuances.

Completed a trade program focusing on Business Marketing. Gained foundational knowledge and practical skills in marketing principles and strategies.

Studied French literature, developing a strong understanding of French literary works and critical analysis.