Open to opportunities

Joel Lazarus

@joellazarus

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Seasoned professional with 18 years in customer service and quality assurance.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a seasoned professional with 18 years of experience in customer service and quality assurance roles. My career has been marked by a proven track record in call center management, where I have consistently monitored quality standards and provided valuable feedback to enhance performance. I am passionate about improving customer perception and client satisfaction, and I am eager to leverage my extensive background in a new role.

Throughout my career, I have held various positions that have allowed me to develop my skills in sales management and team leadership. At Wyndham Las Colinas, I successfully managed sales for hotel amenities, securing corporate accounts worth $700,000 over 16 months. My ability to establish a new corporate client base while maintaining existing accounts has been a key factor in my success. I have also contributed to sales growth at MADSearch International by fostering relationships with hotel and Convention and Visitor Bureau prospects.

As a Team Leader in Group Sales at Certified Vacations Group, I supervised daily call center operations, ensuring adherence to key performance indicators. My focus on coaching and motivational strategies has led to improved team performance and productivity. I am committed to driving results and enhancing customer experiences in every role I undertake.

Experience

Work history, roles, and key accomplishments

Senior Sales Manager

MADSearch International

Managed advertising sales across multiple states, successfully fostering relationships with hotel and Convention and Visitor Bureau (CVB) prospects through telephone, email, and fax communications. Contributed to sales growth by actively participating in team meetings and training sessions, and represented the company at various trade shows.

Advertising Sales Sales Management Client Relationship Management Business Development Team Collaboration Training Trade Shows Communication Email Marketing Fax

Sales Manager

Fairfield Inn by Marriott

Successfully increased sales by establishing a new corporate client base and soliciting existing accounts, resulting in the acquisition of 28 new corporate contracts with a total value of $194,750 within six months. Met and often exceeded weekly income goals through in-person and telephone sales calls, site inspections, and persuasive graphic presentations.

Sales Management Corporate Sales Sales Presentations Income Generation Business Development Account Management Negotiation SMERF Group Sales

Response Specialist II

ATX

Answered calls in a friendly and professional manner, exhibiting expertise in navigation, traffic support, emergency response, customer care, and dealer assistance. Functioned as a resource, providing system assistance and clarifying policies and procedures for multiple OEM's, improving operational efficiency.

Customer Service Quality Assurance Call Center Operations Training Customer Satisfaction Communication Problem Solving Team Leadership Policy Implementation

Sales Manager

Wyndham Las Colinas

Successfully managed sales for hotel amenities, including guestrooms, meeting spaces, and catering, securing corporate accounts worth $700,000 over 16 months. Consistently met or surpassed monthly sales call targets while establishing a new corporate client base and maintaining existing accounts.

Sales Management Corporate Sales Account Management Client Relationship Management Catering Sales Business Development Negotiation Sales Targets

Team Leader - Group Sales

Certified Vacations Group Inc.

Supervised daily call center operations, ensuring adherence to key performance indicators such as talk time, service level, quality standards, and occupancy rate. Enhanced team performance by implementing coaching and motivational strategies, leading to improved productivity and sales.