Karl Hurd
@karlhurd
Experienced customer service and operations professional with 20 years' expertise.
United StatesWhat I'm looking for
I am a dedicated professional with over 20 years of experience in customer service support, operations, and manufacturing. My career has been marked by a commitment to excellence and a passion for ensuring compliance with industry standards. I have successfully managed teams, supervised operations, and maintained accurate records for major organizations, including Southwest Airlines.
Throughout my career, I have developed a strong skill set in inventory management, accounts reconciliation, and medical claims processing. My ability to prepare complex reports and facilitate training has been instrumental in driving quality assurance and operational efficiency. I thrive in fast-paced environments and excel in problem resolution, organizational skills, and effective communication.
Experience
Work history, roles, and key accomplishments
Event Staff Supervisor
CSC Event Staffing
Jan 2012 - Present (13 years 4 months)
Supervised a team of 15-25 individuals in crowd management, preventing unauthorized access and conducting safety inspections. Assisted police and public safety personnel as needed.
Maintenance Records Analyst
Ultimate Staffing (Southwest Airlines)
Jan 2013 - Present (12 years 4 months)
Maintained an accurate Records Management Portfolio for all Southwest Airline Aircrafts, ensuring compliance with FAA and OSHA Regulations. Interacted with various internal departments to verify parts, sign-offs, Air Worthiness, and corrective actions.
Development Coordinator
Old Skool Organization
Jan 2007 - Present (18 years 4 months)
Prepared Training Manuals and Brochures, Job Aids, and Product Updates. Facilitated Training Classes for new developments and acted as a Documentation Clerk.
Tax Preparer
The Tax Professionals
Jan 2005 - Present (20 years 4 months)
Performed tax preparation services for clients. Managed seasonal tax filing requirements.
Inventory Control
BAE Systems
Jan 2008 - Dec 2008 (11 months)
Prepared complex daily and monthly audit reports of inventory for quality assurance and cost analysis. Utilized MAPICS Inventory Control System for a National Defense Contractor.
Customer Service Supervisor
Vistakon - Johnson & Johnson
Jan 2002 - Dec 2005 (3 years 11 months)
Supervised, scheduled, and organized a team of 15-20 Customer Service Representatives. Handled calls, complaints, process resolution, and troubleshooted inbound call center workflow.
Manufacturing/Distribution
Vistakon - Johnson & Johnson
Jan 2000 - Dec 2002 (2 years 11 months)
Managed manufacturing and distribution processes, ensuring efficient operations. Responsible for medical claims processing, resolving Medicare, Medicaid, TriCare, and BC/BS billing issues.
Education
Degrees, certifications, and relevant coursework
Aviation Institute of Maintenance
Certification, Aircraft & Powerplant Maintenance
Completed a certification program in Aircraft & Powerplant Maintenance. Gained specialized knowledge and practical skills essential for the maintenance and repair of aircraft and their powerplants.
Advanced Career Training
Non-Degree, Business Management/Travel
Undertook a non-degree program with a focus on Business Management and Travel. Developed foundational skills relevant to business operations and the travel industry.
Florida Community College
Non-Degree, Business Management
Pursued a non-degree program in Business Management. Focused on foundational business principles and practices, enhancing understanding of organizational operations.
Prairie View A&M University
Diploma, Computer Science
Earned a Diploma in Computer Science from Prairie View A&M University. Acquired fundamental knowledge in computer science principles and applications.
Rice High School
Diploma, General Studies
Graduated from Rice High School. Completed a comprehensive high school curriculum, building a strong educational foundation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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