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@bobbiewallace
Hard-working Supervisor with exceptional experience leading teams.
I am a dedicated Supervisor with a proven track record of leading teams to exceed expectations and deliver outstanding results. My experience spans various roles, including my current position at Maximus, where I have honed my skills in employee coaching, performance assessment, and operational efficiency. I thrive in dynamic environments and am adept at utilizing my creative strengths to tackle complex projects.
Throughout my career, I have demonstrated a commitment to fostering a positive work culture by mentoring team members and optimizing performance through effective training programs. My ability to communicate clearly and manage operations has allowed me to support my teams in achieving their goals while ensuring compliance with industry regulations. I take pride in my capacity to motivate employees and enhance productivity, which has consistently led to exceeding sales targets and improving service quality.
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Work history, roles, and key accomplishments
MAXIMUS
May 2021 - Present (4 years 6 months)
Supervised a remote team, ensuring productivity and adherence to company standards. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
AEROTEK
Jan 2019 - Apr 2020 (1 year 3 months)
Managed remote operations and teams, focusing on efficiency and goal attainment. Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
TTEC
May 2016 - Mar 2020 (3 years 10 months)
Oversaw a team of thirty employees in customer service, insurance sales, and claims processing. Administered performance reviews and held workshops to improve team performance.
Degrees, certifications, and relevant coursework
Associate of Arts, General Studies
Grade: 4.0 GPA
Activities and societies: Phi Theta Kappa Honor Society
Achieved an Associate's Degree with a perfect 4.0 GPA. Recognized for academic excellence through induction into the Phi Theta Kappa Honor Society.
Software and tools used professionally
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