Open to opportunities

Nehemiah Wade

@nehemiahwade

Message

Experienced supervisor with a strong background in team management.

United States

Message

What I'm looking for

I am looking for a role that values leadership and fosters team development.

I am a highly personable professional with extensive experience in recruiting, supervising, and training teams in various business environments. My career has been marked by a talent for identifying client needs and implementing effective solutions, which has led to increased trust and repeat business. I pride myself on my ability to follow precise procedures and resolve escalated customer service issues, ensuring exceptional service delivery.

Currently, I lead a team of 12 agents at Sunbit Inc., where I focus on enhancing customer service and developing associates through coaching and mentorship. My previous roles have equipped me with the skills to manage large teams effectively, as demonstrated during my tenure at Asurion, where I oversaw 100 employees. I have received numerous awards for my commitment to customer satisfaction and operational excellence, and I am dedicated to fostering a positive work environment that encourages growth and development.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Sunbit Inc.

Mar 2024 - Present (1 year 4 months)

Led and managed a team of 12 agents in a financial services environment, focusing on enhancing customer service and B2B client relationships. Conducted weekly and monthly team huddles, presenting coaching programs focused on career advancement and employee retention.

Team Leadership Financial Services Customer Service B2B Sales Employee Development Performance Monitoring Process Optimization Communication Payroll Management Interviewing

Supervisor

Papa Inc.

Oct 2020 - Present (4 years 9 months)

Supervised a team of 20 agents, ensuring optimal performance and operational efficiency. Conducted interviews for new hires and internal candidates for supervisory and managerial roles.

Team Supervision Performance Management Interviewing On The Job Training Strategic Planning Quality Assurance Chat Support

Operations Manager

Asurion

Apr 2015 - Present (10 years 3 months)

Managed a team of 100 employees, including 8 direct supervisor reports, across a high-volume operational environment. Conducted weekly development sessions for supervisors, focusing on behavioral coaching rather than just metrics.

Operations Management Team Management Behavioral Coaching Workforce Management Recruitment Strategic Planning Sales Huddles Quality Assurance Performance Optimization

Contact Center Team Lead

Knoah Solutions

Oct 2013 - Present (11 years 9 months)

Promoted to Lead for Travelzoo, managing daily operations and analyzing reports to drive performance. Conducted one-on-one coaching with agents, focusing on skill development and service quality.