Rhea Simmons

I am an experienced EdTech and B2B SaaS support professional with over 5 years of expertise in technical troubleshooting, crisis management, and customer success. My journey has equipped me with the skills to handle high-volume inquiries while optimizing AI-driven support tools and maintaining comprehensive knowledge bases. I thrive in fast-paced remote environments, focusing on efficiency and exceptional client support.

In my current role as a Customer Support Associate at R Technologies, I act as a Subject Matter Expert, collaborating with cross-functional teams to troubleshoot complex customer issues and ensure prompt resolutions. I have successfully developed knowledge base articles that enhance self-service support and improve AI chatbot accuracy, contributing to a significant reduction in escalation rates. My analytical skills allow me to identify customer trends and implement process improvements that elevate the overall customer experience.