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Sharon F

@sharonf1

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Technical Support Specialist at CallBiz, resolving B2B software issues and troubleshooting eCommerce integrations.

Netherlands

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What I'm looking for

I'm looking for a Technical Support Specialist, Support Engineer, or Implementation role in an international, English-speaking team.

At CallBiz, I resolve technical issues for users across five B2B client products, reviewing logs and reproducing problems before resolving or escalating them. I handle around 30 tickets a day through Zendesk and Origami CRM.

Previously at Flashy, I supported 150+ eCommerce merchants through implementation, go-live, and day-to-day operations. I diagnosed Shopify and WooCommerce integration issues, reproduced platform bugs for Product and Engineering, and guided merchants through custom implementations.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

CallBiz

May 2026 - Present (5 months)

Resolve technical issues for end users of 5 B2B client products through Zendesk and Origami CRM, handling around 30 tickets per day. Reproduce problems inside each client's platform and review logs to find root cause before resolving or escalating.

Zendesk Origami CRM Troubleshooting Log Analysis Root Cause Analysis SLA Management Multilingual Support

Technical Support Specialist

Flashy

Sep 2025 - Apr 2026 (7 months)

Owned technical tickets for a portfolio of 150+ eCommerce merchants across implementation, go-live and day-to-day operations, via Zendesk and live video sessions; around 90% of tickets resolved within SLA. Diagnosed Shopify and WooCommerce storefront integration issues with HTML, CSS and browser developer tools, and guided merchants through custom implementations.

Zendesk Jira Shopify WooCommerce HTML CSS Browser DevTools Bug Reproduction Escalation Management Product Feedback

Customer Success Specialist

Tikshoov

Feb 2024 - Feb 2025 (1 year)

Handled around 40 email and chat enquiries per day within strict SLAs, escalating complex cases and explaining technical resolutions in plain language. Guided customers from onboarding through deployment to support smooth product adoption.

Customer Support SLA Management Onboarding Knowledge Base Training Mentorship

Technical Support Specialist

Amsalem Global Travel Management

Jan 2023 - Dec 2023 (11 months)

Maintained data-integration workflows using SQL Server queries and REST APIs; resolved connectivity issues through root-cause analysis. Investigated bugs in existing software together with product managers and developers.

SQL Server REST APIs Root Cause Analysis Troubleshooting Training

Education

Degrees, certifications, and relevant coursework

Braude College

Certified Technician, Software Engineering

2020 - 2022

Completed a two-year, state-certified post-secondary programme in software engineering, covering programming fundamentals, web technologies, and databases.