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giannispyr7 User

@giannispyr7user

I resolve technical support incidents, coordinate service delivery, and improve customer experiences across 24/7 environments.

Netherlands

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What I'm looking for

I'm looking for a role where I can resolve technical and service issues, improve customer experience, coordinate incidents effectively, and continue growing my IT support and data skills.

I'm currently supporting SCREEN Europe customers as a Service Coordinator, logging and prioritizing requests, scheduling service calls, and connecting customers with the right engineers and applications specialists.

Previously at AerData B.V., a Boeing company, I served as the 24/7 single point of contact for users, triaging and resolving tickets across shifts. I handled Active Directory access, password resets, VPN and Remote Desktop troubleshooting, and coordinated major incidents within SLA targets.

My background spans technical support, healthcare customer service, and high-volume hospitality, where I developed a practical, empathetic approach to resolving issues. I'm ITIL 4 Foundation certified and am continuing my education in sports analytics and data science using Python, SQL, Power BI, and Tableau.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

AerData B.V. (A Boeing Company)

Jan 2022 - Dec 2025 (3 years 11 months)

Acted as the 24/7 single point of contact for AerData users, triaging, assigning, and resolving tickets across three shifts, including late-shift solo coverage. Handled password resets, user account access via Active Directory, and remote troubleshooting through VPN/Remote Desktop tools.

Incident Management Ticketing Systems Active Directory VPN Troubleshooting Root Cause Analysis