Tamara Hiemstra
@tamarahiemstra
Results-driven technical problem solver
What I'm looking for
As a seasoned technical problem solver with over 8 years of experience, I have a proven track record of driving technical initiatives and leading cross-functional teams to success. My expertise lies in fostering collaboration between engineering, product, and customer-facing teams, while managing complex projects across distributed organizations.
I excel in identifying and mitigating risks, streamlining communication, and ensuring efficient project delivery in fast-paced environments. With a strong background in technical support and project management, I am well-versed in managing account health, driving customer satisfaction, and improving stakeholder communication.
Throughout my career, I have developed a unique ability to bridge technical and business teams, providing technical expertise during the pre-sales process and conveying customer feedback to drive product adoption. I am a results-driven professional with a passion for continuous process improvement and a talent for creating structured project documentation and knowledge-sharing systems.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
NICE Systems Ltd.
May 2022 - Present (3 years 1 month)
Increased customer satisfaction rating by proactive engagement, strategic advising, and resolution of technical issues, demonstrating expertise in managing account health.
Daily Technical Support Specialist
Daily
Jan 2022 - Dec 2022 (11 months)
Served as strategic advisor for developers and enterprise customers building with the Daily SDKs and APIs, managing 20-50 cases per day and driving product adoption.
Technical Support Specialist
Confrere
May 2021 - Jan 2022 (8 months)
Demonstrated technical aptitude by troubleshooting, reproducing bugs, and testing customer's code and solutions.
Project Manager
Rotterdam Public Library
Jan 2020 - May 2021 (1 year 4 months)
Orchestrated cross-functional projects by maintaining comprehensive project documentation and coordinating stakeholder communications.
Project Management Assistant
Nomios
Jan 2016 - Jan 2020 (4 years)
Assisted project managers on large-scale cloud security and networking projects across distributed teams in Europe and the US.
Technical Support Specialist and Support Team Lead
TransIP
Jan 2014 - Jan 2016 (2 years)
Managed a portfolio of 50-300 tickets daily on various subjects and difficulty levels for smaller developers and enterprise customers.
Education
Degrees, certifications, and relevant coursework
Tamara hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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