Gergő Csüri

I am a CX Solutions Advisor with five years of experience in product-led SaaS and B2B environments, focused on building scalable support infrastructure and improving user experience. I specialize in autonomous troubleshooting, knowledge management, and process-driven operational improvements.

At my most recent roles I consulted enterprise customers on complex Level 2 issues, led migrations to Intercom and other support platforms, and acted as a technical advisor for feature configuration and deployment. I have driven measurable outcomes, including reducing onboarding time and cutting operational support costs.

My achievements include slashing initial customer support costs by 50% through tool consolidation and self-service, reducing vendor costs by 40% through negotiation, and maintaining CSAT scores of 96–98% while managing high-volume queues. I also spearheaded prioritization and continuous improvement programs to reduce recurring tickets and increase agent efficiency.

I bring hands-on experience with Intercom, Zendesk, Freshdesk, HubSpot, Salesforce, Slack and Google Suite, and I look to join teams that value measurable impact, ownership, and scalable support systems that improve both customer outcomes and team productivity.