Fatima Gilani
@fatimagilani1
Customer service professional with technical support experience at Hewlett-Packard Enterprise, resolving international business clients’ queries.
NetherlandsWhat I'm looking for
At Hewlett-Packard Enterprise, I handled customer queries from international business clients, including Nestlé, Citadel, and Roche, by phone and email.
I investigated technical issues and worked with internal teams and international partners to find customer-focused solutions. I also maintained accurate case records and clear communication, and I’m eager to keep learning and growing in customer service.
Experience
Work history, roles, and key accomplishments
Handled daily customer queries from international business clients by phone and email, investigating and resolving technical issues independently. Liaised with internal teams and international partners to ensure optimal solutions and maintained accurate case records.
Education
Degrees, certifications, and relevant coursework
Introduction to AI, Artificial Intelligence
2025 - 2025
Completed an Introduction to AI course in July 2025.
Islamic University of Science and Technology
Bachelor of Technology, Electronics and Communication Engineering
2016 - 2020
Pursued a degree in Electronics and Communication Engineering from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
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