Ginikanwa Felicia Ebe

I am a highly skilled IT Support Engineer with over 3 years of proven experience in delivering exceptional technical support and ensuring secure IT operations. My expertise lies in resolving complex technical issues, simplifying API integrations, and optimizing ticketing systems to enhance efficiency and user satisfaction. With a strong knowledge of security frameworks, I implement secure practices, mitigate vulnerabilities, and protect data integrity, empowering businesses to operate confidently in today’s digital landscape.

In my current role as an IT Technical Support | Customer Support Specialist at T2UHUB, I have successfully delivered remote IT support, achieving a 95% resolution rate for clients. My previous experiences at Digitalwitch and StackCollection have honed my skills in troubleshooting software, hardware, and network issues, while also collaborating with development teams to enhance system security. I take pride in maintaining organized digital workflows and ensuring prompt resolutions, which has significantly improved end-user satisfaction ratings.

My commitment to continuous improvement is evident in my notable achievements, such as designing workflows that reduced ticket resolution times by 40% and implementing robust IAM frameworks to enhance security. I am passionate about simplifying IT processes and delivering reliable results in fast-paced, collaborative environments.