Ginikanwa Felicia EbeGE
Open to opportunities

Ginikanwa Felicia Ebe

@ginikanwafeliciaebe

Skilled IT Support Engineer with a focus on security and efficiency.

Netherlands
Message

What I'm looking for

I seek a collaborative environment where I can simplify IT processes and enhance security.

I am a highly skilled IT Support Engineer with over 3 years of proven experience in delivering exceptional technical support and ensuring secure IT operations. My expertise lies in resolving complex technical issues, simplifying API integrations, and optimizing ticketing systems to enhance efficiency and user satisfaction. With a strong knowledge of security frameworks, I implement secure practices, mitigate vulnerabilities, and protect data integrity, empowering businesses to operate confidently in today’s digital landscape.

In my current role as an IT Technical Support | Customer Support Specialist at T2UHUB, I have successfully delivered remote IT support, achieving a 95% resolution rate for clients. My previous experiences at Digitalwitch and StackCollection have honed my skills in troubleshooting software, hardware, and network issues, while also collaborating with development teams to enhance system security. I take pride in maintaining organized digital workflows and ensuring prompt resolutions, which has significantly improved end-user satisfaction ratings.

My commitment to continuous improvement is evident in my notable achievements, such as designing workflows that reduced ticket resolution times by 40% and implementing robust IAM frameworks to enhance security. I am passionate about simplifying IT processes and delivering reliable results in fast-paced, collaborative environments.

Experience

Work history, roles, and key accomplishments

T2
Current

IT Technical Support | Customer Support Specialist

T2UHUB

Sep 2023 - Present (1 year 10 months)

Delivered exceptional remote IT support for clients, addressing software, hardware, and network issues with a 95% resolution rate. Maintained and secured Microsoft 365 environment by managing user accounts, licenses, and access permissions through Microsoft Entra ID (Azure AD).

DI

IT Technical Support

Digitalwitch

Oct 2022 - May 2023 (7 months)

Resolved software and connectivity issues, ensuring uninterrupted operations for internal teams and clients. Assisted in monitoring and maintaining network security by applying firewall rules, intrusion detection/prevention systems (IDS/IPS), and access control policies.

ST

IT Technical Support Analyst

StackCollection

Feb 2019 - Aug 2022 (3 years 6 months)

Provided hands-on IT support for over 200 users, resolving system, application, and network issues efficiently. Optimized the helpdesk process, significantly increasing end-user satisfaction rating.

Education

Degrees, certifications, and relevant coursework

Ginikanwa Felicia hasn't added their education

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Tech stack

Software and tools used professionally

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Ginikanwa Felicia Ebe - IT Technical Support | Customer Support Specialist - T2UHUB | Himalayas