Rhabyn Ajah User

Attended to parents and students regarding their CSS profile applications, assisting with College Board account logins and application inquiries. Facilitated the upload of important documents into the IDOC portal as requested by educational institutions.

Provided customer service and support through online chat platforms, focusing on enhancing customer satisfaction. Monitored social media activity, documented complaints, compliments, and suggestions, and responded to comments and messages.

Managed high volumes of incoming calls (100-200 daily) from patients, vendors, and insurance companies, addressing all inquiries. Rescheduled patient appointments and screened/routed calls to appropriate departments, ensuring accurate registration and scheduling.

Received visitors at the front desk, greeting, welcoming, directing, and announcing them appropriately. Managed incoming phone calls by answering, screening, and forwarding them, and reviewed and sorted daily mail.

Maintained the building and property in a clean and orderly condition, performing routine maintenance activities. Executed heavy cleaning duties, including sweeping, mopping, scrubbing, and vacuuming floors.

Provided customers with helpful information, answered questions, and responded to complaints, serving as the front line of support. Ensured customer satisfaction with products, services, and features.

Performed the final step in the order delivery chain, receiving and sorting packaged orders before delivering them to the shipper. Worked in a warehouse environment and trained over 20 new hires.

Received visitors at the front desk, greeting, welcoming, directing, and announcing them appropriately. Managed incoming phone calls by answering, screening, and forwarding them, and reviewed and sorted daily mail.

Completed a high school diploma with a focus on all subjects. Gained foundational knowledge across various academic disciplines.