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Rena Washington-Lemon

@renawashingtonlemon

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Highly qualified, dedicated and exceptionally professional Senior Customer Service Representative.

United States

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What I'm looking for

I’m looking for a role where I can use my skills in communication, problem-solving, and organization to support clients, resolve issues efficiently, and contribute to a positive team environment while helping the company grow.

Highly qualified, dedicated and exceptionally professional Office Manager and Senior Customer Service Representative committed to providing excellent customer service and ensuring complete satisfaction of all customers. Successful track record of establishing and maintaining strong client relations. Focused on identifying and solving customers' problems with high-quality service. Exceptional time management skills and a deep understanding of the customer service industry. Seeking to leverage my outstanding ability to plan, operate, multitask, organize, coordinate, and implement a progressive organization to succeed by taking on new challenges and professional development.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Reed Group

I joined Reed Group as a customer support representative. I enjoyed this position because I quickly became an FMLA expert and was able to use my knowledge to educate our customers and assist coworkers with problem resolution and direction.

Customer Support Customer Education Data Entry Skilled Listener Verbal Communication Live Chat Support Email Support

FMLA Case Manager

Reed Group

I joined Reed Group originally as customer support representative who received stellar accolades from customers, co-workers and management. I was promoted to FMLA Case Manager due to my accomplishments.

Claims Documentation Customer Support Time Management

Administrative Assistant

Charles Kirkland Companies

I joined Charles Kirkland Companies as a receptionist for one of their entities, Red Mountain Lighting. I quickly moved to Executive Administrative Assistant for the COO who oversaw 14 companies. I focused on scheduling meetings, travel arrangements, hiring process, accounts receivable, accounts payable and construction billing.

Quickbooks Trello Scheduling Billing Phone Support Accounts Receivable