Mariela Centeno

I am a detail-oriented Administrative Professional with over six years of experience in office management, call center operations, and customer service. My expertise lies in handling high-volume calls, managing schedules, and processing insurance verifications, ensuring seamless workflow in both medical and corporate settings. I am proficient in CRM and EMR systems, with a proven track record of optimizing processes and enhancing customer satisfaction while maintaining strict compliance with HIPAA regulations.

In my current role as an Administrative Assistant at Complex Care Center, I manage high-volume calls and coordinate referrals and insurance authorizations. I maintain accurate records in electronic health systems, ensuring compliance and streamlining workflow by coordinating scheduling between providers, specialists, and patients. My previous experience as a Medical Receptionist and Call Center Representative has equipped me with the skills to handle customer inquiries efficiently and improve communication between medical staff and patients.

My commitment to providing exceptional customer service is reflected in my ability to maintain a high customer satisfaction rating and reduce claim errors significantly. I am bilingual in English and Spanish, which allows me to serve a diverse clientele effectively. I am eager to leverage my skills and experience to contribute positively to a dynamic team.