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Jeffrey Friesner

@jeffreyfriesner

Message

Customer Support Specialist and Office Administrator focused on accurate, organized service and financial operations.

United States

Message

What I'm looking for

I’m looking for a role where I can support daily operations and customer needs with clear communication and accuracy, while handling financial/admin tasks reliably. I want a team that values organization, detail, and steady performance.

I’m a Customer Support Specialist with a strong blend of administrative support and financial operations experience, bringing organization, communication, and accuracy to daily work. I support customer service through email correspondence, online chat features, and phone communication, and I also help with business registration through the secretary of state’s office.

I’ve built a track record across office and front-desk roles—screening calls, routing requests, opening and sorting mail, processing mail payments, and maintaining Excel spreadsheets to track incoming work. In addition, I’ve managed teams and workflows as a Manager, overseeing Customer Service Phone Reps and Document Processors, running weekly group meetings, and reporting monthly numbers and updates; earlier, I worked as a Document Processor, inputting information into a CRM, converting documents between applications, monitoring deadlines, and troubleshooting document issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

American Incorporators Ltd

May 2023 - Present (3 years 2 months)

Provided customer service via email, online chat, and phone while supporting business registration with state secretary of states offices. Handled customer inquiries with a focus on accurate, organized correspondence.

Customer Support Correspondence Chat Support Phone Support Administrative Processing

Office Administrator

SIMM Associates

Mar 2022 - May 2023 (1 year 2 months)

Managed front office communications by screening and routing incoming calls and messages. Supported daily administrative operations including mail handling and Excel-based tracking of calls and mail.

Front Desk Support Administrative Support Microsoft Excel Data Tracking

Administrative Assistant - Front Desk

Fairfield Metro Housing Authority

Apr 2021 - Feb 2022 (10 months)

Supported front desk operations by screening and transferring calls and routing requests to the correct department. Managed incoming mail and client paperwork, including payment-related mail sorting and Excel tracking.

Front Desk Support Clerical Administration Microsoft Excel

Manager

First Street Management

Jan 2018 - Dec 2020 (2 years 11 months)

Organized and oversaw team assignments to support operational excellence. Managed customer service phone reps and document processors, led weekly group meetings, and provided monthly reporting to management.

Team Leadership Operational Excellence Customer service management Document Processing Phone Support Meeting facilitation Reporting

Document Processor

First Street Management

Jan 2017 - Jan 2018 (1 year)

Processed inbound and outbound documents, including sorting and logging work and entering information into a CRM. Converted documents between applications, monitored deadlines, and supported document troubleshooting and recovery.

Document Processing Document Sorting Logging CRM Data Entry Troubleshooting