Open to opportunities

Erica Roberson

@ericaroberson

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Dedicated professional with over 7 years in customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service skills.

I am a dedicated and versatile professional with over 7 years of experience in customer service, administrative support, and retail, including more than 3 years in remote administrative roles. I have a proven ability to manage communications, maintain organized digital records, schedule appointments, and support daily operations with accuracy and efficiency.

Throughout my career, I have been recognized for delivering exceptional customer service, resolving issues with empathy and professionalism, and maintaining a calm, solutions-focused approach in fast-paced environments. My strong attention to detail and ability to multitask have allowed me to oversee the secure management of sensitive documents while ensuring compliance with legal standards.

I am highly organized, tech-savvy, and dependable, with a strong track record of supporting teams and clients remotely. I am eager to bring my skills in communication, conflict resolution, and customer service to a new opportunity where I can continue to grow and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support

Current

RC Mobile Signing

Jun 2020 - Present (4 years 11 months)

Act as the primary point of contact for clients, handling communications via email and phone. Ensure high client satisfaction through timely, professional responses and proactive follow-ups. Oversee secure management and storage of sensitive documents, ensuring accuracy and compliance with legal standards.

Client Communication Scheduling Document Management Google Suite Microsoft Office Conflict Resolution Data Entry

Current

Server

Current

Waffle House

Aug 2018 - Present (6 years 9 months)

Delivered exceptional customer service by engaging with guests, anticipating their needs, and ensuring a positive dining experience, resulting in high levels of repeat business and customer loyalty. Managed multiple tables simultaneously during peak hours, ensuring prompt service and resolution of customer issues. Processed customer orders and payments accurately while maintaining attention to det

Customer Service Conflict Resolution Team Leadership Order Processing Mentoring Communication

Education

Degrees, certifications, and relevant coursework

Savannah Technical College

A.A. in Hospitality, Hotel, Restaurant, and Tourism Management

Pursuing an Associate of Arts in Hospitality with a focus on Hotel, Restaurant, and Tourism Management. Gaining foundational knowledge and practical skills essential for careers in the hospitality industry.