Open to opportunities

Michelle Mikkelson

@michellemikkelson

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Experienced administrative professional delivering reliable executive support and operations management.

United States

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What I'm looking for

I seek a role providing executive-level administrative support or office management where I can apply strong billing, payroll and customer-service skills in a collaborative, stable environment.

I am an experienced administrative professional with twenty years supporting company owners, presidents and management across customer service, billing, payroll and office operations. I am highly proficient in Microsoft Office and accounting/CRM tools, and I consistently handle confidential matters with tact and diplomacy.

I have a proven track record in supervisory and frontline roles, including Emergency Roadside Representative and manager/administrative assistant positions, with achievements such as multiple company awards and employee-of-the-year recognition. I prioritize efficiency, accurate financial processing, and strong vendor and inventory management.

Experience

Work history, roles, and key accomplishments

Current

Emergency Roadside Rep

Current

AAA

Mar 2016 - Present (10 years 3 months)

Intake and triage emergency roadside calls, coordinate tow/battery/tire/fuel services, handle billing and dispute resolution, and mentor/train staff; recognized with multiple presidential awards and 2024 Employee of the Year.

Triage Dispatch Coordination Billing Mentoring Customer Service Time Management Conflict Resolution Microsoft Office

Manager / Administrative Asst

Pro Clean Inc.

Jan 2009 - Jan 2016 (7 years)

Managed a janitorial crew of 10, processed payroll and timecards, maintained inventory and supplies, and handled customer and vendor billing to ensure service delivery and accurate invoicing.

Team Management Payroll Processing Inventory Management Invoicing Vendor Management Customer Service Microsoft Excel Quickbooks

Accountant / Admin Asst

Industrial Metal Cleaning

Jan 2010 - Jan 2011 (1 year)

Handled accounts payable/receivable, prepared bank deposits and customer invoices, processed payroll and quarterly tax filings (including 941s), and maintained accurate employee records.

Accounts Payable Accounts Receivable Payroll Tax Filings Invoicing Quickbooks

Customer Service Specialist

Verizon Communications

Jan 2000 - Jan 2010 (10 years)

Provided call-center support for telecommunications customers, resolved billing issues, negotiated service changes for Fios TV/Internet/landline, and recommended upgrades to improve customer accounts.

Customer Service Call Center Support Account Management Sales Problem Solving Microsoft Office