regine morados
@reginemorados
I deliver reliable remote customer support, travel booking assistance, and administrative coordination.
PhilippinesWhat I'm looking for
I've supported hotel and travel customers at SC Reservations for IHG Hotels & Resorts and Teleperformance for American Express Travel, handling reservations, booking changes, cancellations, loyalty inquiries, and customer concerns.
With over four years of remote customer service experience, I bring clear communication, active listening, documentation, data entry, and organized administrative support. I've also handled billing, account management, service concerns, and technical support for AT&T customers at Alorica, while using tools including Google Workspace, Canva, Trello, Calendly, Meta Business Suite, Buffer, and ChatGPT.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SC Reservations (IHG Hotels & Resorts)
Feb 2023 - Jun 2026 (3 years 4 months)
Assisted guests with hotel reservations, booking modifications, cancellations, and loyalty program inquiries. Provided exceptional customer service and resolved concerns efficiently.
Customer Service Representative
Teleperformance
Sep 2021 - Dec 2022 (1 year 3 months)
Assisted customers with travel bookings, flight changes, cancellations, and travel-related inquiries. Provided exceptional customer service and resolved issues efficiently.
Customer Service Representative
Alorica
Oct 2020 - Aug 2021 (10 months)
Assisted customers with billing inquiries, account management, service concerns, and technical support. Resolved issues efficiently while ensuring customer satisfaction.
Online/Live Casino Dealer
Succeed Asia Ventures
Jan 2020 - Sep 2020 (8 months)
Conducted live casino games, managed card dealing and payouts, ensured compliance with gaming procedures, and provided professional customer service.
Education
Degrees, certifications, and relevant coursework
Technical Education and Skills Development Authority (TESDA)
Vocational Course, Computer Literacy
2010 - 2011
Completed a vocational course in Computer Literacy.
Andres Bonifacio Integrated School
High School Diploma, General Studies
2003 - 2007
Completed secondary education.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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