Valerie Dayanan

Delivered customer support through phone, email, and live chat, handling account membership, order status, cancellations, returns, and exchanges. Resolved escalated cases while maintaining SLAs and documenting interactions in CRM systems.

Provided technical support via inbound phone calls, diagnosing and resolving hardware, software, network, and connectivity issues. Guided customers through troubleshooting and escalated complex concerns to appropriate teams.

Managed high-volume inbound inquiries related to orders, shipping, billing, payments, and product concerns. Processed account updates and order modifications while meeting KPIs for satisfaction, quality, and productivity.

Handled inbound and outbound calls for airline reservations and car rental services, processing bookings, itinerary changes, cancellations, and modifications. Assisted with billing inquiries, refunds, and travel policies.

Assisted in planning and executing marketing campaigns, promotional activities, events, and trade shows. Coordinated with suppliers and internal departments, and prepared marketing reports and documentation.

Completed the Email Marketing certification from HubSpot Academy in July 2026.

Pursued a Bachelor of Science in Food Technology but did not complete the degree.

Earned a Bachelor of Science in Business Administration with a major in Marketing Management.