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cy mendoza

@cymendoza

Customer support professional at DoorDash who resolved complex order issues and processed refunds, invoices, and vouchers.

Philippines

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What I'm looking for

I'm seeking remote administrative or Virtual Assistant support work.

At DoorDash, I resolved customer questions and complex product or order issues through chat and email. I also processed invoices, vouchers, and refunds using Stripe and Dispatch.

At RedMart – Lazada, I handled financial and delivery-related concerns by preparing invoices and vouchers and sharing delivery updates. I coordinated directly with delivery personnel to investigate fulfillment issues and help expedite service completion.

At IHG Hotels & Resorts, I managed online reservation and booking requests through a chat platform, confirming details and helping customers complete transactions.

At 888 Ladies, I supported customers through live chat, answered questions, and shared offers and promotions. I also issued loyalty points and provided relevant promotional information.

Experience

Work history, roles, and key accomplishments

Remote CSR II

DoorDash

Feb 2024 - Jul 2025 (1 year 5 months)

Resolved customer questions and complex product or order issues through chat and email, applying accurate case handling to support timely resolution. Processed invoices, vouchers, and refunds using Stripe and Dispatch, helping maintain accurate order and financial records.

Customer Service Live Chat Email Support Issue Resolution Stripe Dispatch Order Processing Financial Records

Part-Time Reservation Specialist

IHG Hotels & Resorts

Feb 2023 - Apr 2023 (2 months)

Managed online reservation and booking requests through a chat platform, confirming details and helping customers complete booking transactions. Provided responsive written support to move reservation requests through the booking process efficiently.

Reservation Management Booking Support Live Chat Customer Service Written Communication

Customer Service Representative

RedMart – Lazada

May 2021 - Jan 2023 (1 year 8 months)

Handled complex financial and delivery-related customer concerns by preparing invoices and vouchers and sharing delivery updates. Coordinated directly with delivery personnel to investigate fulfillment issues and help expedite service completion.

Customer Service Invoice Preparation Voucher Processing Delivery Coordination Issue Resolution Communication Skills

Remote Chat Customer Service Representative

888 Ladies

Jan 2012 - Dec 2020 (8 years 11 months)

Supported customers through live chat, answering questions and communicating current offers and promotions. Issued loyalty points and shared relevant promotional information to encourage customer engagement and maintain an informed customer experience.

Live Chat Customer Service Promotion Loyalty Communication Skills